Chief Member Experience Officer

CUES TRAINING FACILITY; Irwindale (CA); On-site; USD 210,000 - 320,000; Full time

Job summary

Rize Federal Credit Union seeks a transformational Chief Member Experience Officer (CMXO) to own the full member lifecycle and bring the Beyond Banking philosophy to life. This executive role unifies member experience, lending, service delivery, digital empathy, and community presence into a single relationship-first strategy.

The CMXO will lead AI-enabled experience and growth, integrate lending and service, and drive transformation across branches, care centers, and digital channels.

Qualifications

• Bachelor’s degree in a related field is required.
• Enterprise-level leadership experience is essential.
• Credit union or financial services familiarity is strongly preferred.

Responsibilities

• Own the full member lifecycle and experience across channels.
• Lead AI-enabled experience and growth initiatives.
• Integrate lending and service delivery into a unified member relationship.
• Direct and coordinate geographically dispersed teams and senior leaders.
• Demonstrate executive communication, strategic thinking and accountability.

Skills

Hospitality-grade service

Leadership at scale

People & operations

AI & digital strategy

Education

Bachelor’s degree in related field

Job description

Chief Member Experience Officer

Rize Federal Credit Union

12701 Schabarum Ave

Irwindale, CA 91706

USA

Position Description

RIZE FEDERAL CREDIT UNION
CHIEF MEMBER EXPERIENCE OFFICER CMXO
EXECUTIVE OPPORTUNITY: Southern California, Southern Nevada, Executive Leadership, Regular market travel

Build the experience members never expected from a financial institution.

Rize Federal Credit Union is seeking a transformational executive to own the full lived member lifecycle and bring its Beyond Banking philosophy to life. The CMXO unifies member experience, lending, service delivery, digital empathy and community presence into one relationship-first strategy.

Own the full member journey
Branches, Member Care Center, virtual service, account and card services, fraud resolution and every channel that shapes how Rize feels. Integrate lending and service
Direct and indirect lending, underwriting execution, mortgage, servicing, collections and credit-building pathways as one member relationship. Lead AI-enabled experience & growth
AI strategy, automation, data and core systems integrated to create warmer, more intuitive member experiences and sustainable growth.

THE LEADER RIZE IS LOOKING FOR

• A hospitality-grade service executive who understands financial services and lending
• A builder who has transformed service culture, delivery models or member-facing operations at scale
• A connective leader fluent across people, operations, technology, growth and community
• A strategist who can design the future, integrate AI and emerging technology into the member experience, and operationalize transformation with clarity, dignity and accountability

WHY THIS ROLE MATTERS

Rize is building toward 250,000 members and $7 billion in assets by 2035, supported by AI-powered lending, a modern data foundation, cloud-native contact center technology, more than 150 digital journeys and reimagined branches. The CMXO will lead the largest human-centered engine in that trajectory, ensuring AI strategy and technology integration translate into measurable improvements in trust, loyalty, financial wellbeing and growth.

This is the steward of Rize's emotional contract with members and the executive responsible for ensuring that Beyond Banking is not a tagline, but a lived experience. The CMXO will shape how members feel across every channel and every financial life moment, while building the service and lending engine required to support Rize's long-term growth.

Requirements: Bachelor’s degree in a related field and at least 12 years of progressive leadership experience, including 7 years leading multiple functions through senior leaders. Candidates should have demonstrated success driving enterprise transformation, improving member experience, and leading geographically dispersed teams. Strong business acumen and executive communication skills are essential. Credit union experience is strongly preferred.

Job Position Type Executive Application Deadline Sep. 30, 2026