Chief Impact Officer

Journey Home; Fort Worth (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Presbyterian Night Shelter in Fort Worth, TX is seeking a Chief Impact Officer to lead program areas including shelter operations, housing services, agency training, and supportive programs. This role drives measurable, client-centered outcomes aligned with our mission to move individuals from crisis to stability and beyond.

Reporting to the CEO, the CIO will supervise senior leaders, shape an organization-wide impact strategy, build cross-functional teams, and strengthen partnerships with

Qualifications

• Bachelor’s degree in social work, nonprofit management, or a related field.
• Master’s degree in social work preferred.
• 10+ years of progressive leadership experience in homelessness services, housing, including overseeing operational departments.
• Demonstrated success managing complex programs and operations at scale.
• Strong understanding of housing systems, funding streams (HUD, CoC), and service models.
• Experience overseeing multi-site shelter or housing operations.
• Familiarity with HMIS and program evaluation frameworks.
• Valid Texas driver’s license required and proof of auto liability insurance.

Responsibilities

• Provide strategic leadership for all programmatic areas, including operations, shelter, and housing.
• Ensure high-quality, trauma-informed, client-centered service delivery across programs.
• Supervise the VP of Housing Services, VP of Operations, and VP of Shelter Services.
• Use data and outcomes to continuously improve services and expand impact.
• Align program strategy with organizational goals and community needs.
• Build, mentor, and inspire multidisciplinary teams committed to compassionate care.
• Strengthen partnerships with funders and public agencies to enhance service delivery.
• Champion equity, dignity, and respect in all aspects of program design.
• Develop and execute a comprehensive impact strategy aligned with mission and long-term goals.
• Translate vision into measurable outcomes across housing stability and client well-being.
• Represent the organization in CoC, government, and community coalitions.
• Build strategic partnerships with housing authorities and healthcare providers.

Skills

Leadership

Nonprofit management

Homelessness services

Housing systems

HMIS experience

Driver's license

Program evaluation

Multi-site operations

Education

Bachelor's degree in social work or related field

Master’s degree in social work preferred

Tools

HMIS

CoC knowledge

Job description

Organization Overview

Presbyterian Night Shelter serves individuals and families experiencing homelessness who have no other place to go. As the largest homeless shelter in Tarrant County, we serve approximately 1,000 men, women, and children each night through shelter, housing, and employment pathways. Guided by compassion, integrity, and accountability, we strive to foster hope in the journey from homeless to home.

Job Summary

The Chief Impact Officer (CIO) is a key executive leader responsible for driving measurable, meaningful change in the lives of those we serve. This role oversees core program areas including shelter operations, housing services, agency training, and supportive programs, ensuring that every service we provide is effective, person-centered, and aligned with our mission. The CIO will lead with both heart and strategy—guiding teams, strengthening systems, and fostering innovation to help individuals move from crisis to stability and beyond.

Essential Duties and Responsibilities

• Provide strategic leadership for all programmatic areas, including operations, agency training, emergency shelter, and permanent housing initiatives
• Ensure high-quality, trauma-informed, and client-centered service delivery across all programs
• Provide supervision to the VP of Housing Services, VP of Operations, and VP of Shelter Services
• Use data and outcomes to continuously improve services and expand impact
• Partner with the executive team to align program strategy with organizational goals and community needs
• Build, mentor, and inspire multidisciplinary teams committed to compassionate care and measurable results
• Strengthen partnerships with community organizations, funders, and public agencies to enhance service delivery and housing opportunities
• Champion equity, dignity, and respect in all aspects of program design and implementation
• Develop and execute a comprehensive impact strategy aligned with organizational mission and long-term goals
• Translate vision into measurable outcomes across housing stability, service utilization, and client well-being
• Partner with the CEO and executive team on organizational strategy, growth, and community impact initiatives
• Represent the organization in Continuum of Care (CoC), government, and community coalitions
• Build strategic partnerships with housing authorities, healthcare providers, behavioral health systems, and other nonprofits

Qualifications

• Bachelors in social work, Nonprofit Management, or related field
• Master’s degree in social work preferred
• Passion for mission-driven work, particularly serving individuals experiencing homelessness
• 10+ years of progressive leadership experience in homelessness services, housing, which also must include experience overseeing operational related departments
• Demonstrated success managing complex programs and operations at scale
• Strong understanding of housing systems, funding streams (e.g., HUD, CoC), and service models
• Experience overseeing multi-site shelter or housing operations including operational related departments
• Familiarity with HMIS and program evaluation frameworks
• Valid Texas driver’s license required and proof of auto liability insurance.

Monday-Friday, salaried, with various full-time hours based on daily events.Additionalhoursmay berequired outside of normal business hours or as set forth by the demands of the position, up to and including evenings, weekends and holidays.

Presbyterian Night Shelter is an Equal Opportunity Employer.