Director of Social Services

Constructive Partnerships Unlimited; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Taleo is seeking a Director of Social Services to oversee all clinical services for the Emergency Shelter, supervise staff, and review case records in alignment with CP Unlimited policies and regulatory guidelines.

The role requires coordinating with city and community partners, leading program development, and ensuring 24/7 availability for crisis intervention and on-call coverage.

Qualifications

• Bachelor’s degree with 5 years of experience in human services or related field, required.
• Master’s degree in human services or related field plus two years of experience in social services programs with the homeless population or congregate settings, preferred
• Three years of experience in a supervisory role
• Must have excellent written and oral communication skills
• Additionally, possessing knowledge and skills is necessary to develop strong links with city and community-based services to secure services timely for clients.
• Possess some understanding and knowledge in programs and resources for underserved population.
• Must have the ability to be flexible with schedule as needed
• Must be computer-literate and must have knowledge of Microsoft Office applications.
• Knowledgeable in CARES/CURRENT/HOME/CAPS
• Bilingual in English/Spanish preferred.
• Ability to obtain F-80 certification
• Ability to obtain Food Handlers certification
• Ability to alternate weekend coverage with Program Director

Responsibilities

• Assist in the development and implementation of policies and procedures.
• Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with standards and regulations.
• Make recommendations on changes in policies and procedures to the Administration.
• Participate in the development and organization of policies and procedures for the implementation of medical, social, and emotional needs of the clients.
• Develop and maintain relationships with government partners and community-based organizations to link clients to other services.
• Coordinate services with other agencies to ensure clients receive the care they need.
• Provide consultation to staff and community agencies to solve client problems.
• Offer weekly supervisory guidance and support to case managers.
• Ensure staffing coverage and involvement in training and staff evaluations.
• Available to work on-call and for 24-hour crisis intervention.

Skills

Leadership

Written and verbal communication

Bilingual (English/Spanish)

Flexibility

Microsoft Office

CARES/CURRENT/HOME/CAPS knowledge

On-call / 24-7 availability

Education

Bachelor’s degree in human services or related field

Master’s degree in human services or related field

Tools

Microsoft Office

CARES/CURRENT/HOME/CAPS

Job description

A. POSITION SUMMARY:

The Director of Social Services will work closely with the Emergency Shelter Director to oversee all clinical services including programming, staff supervision, client/staff interviewing, case records review, clinical rounds, community connections and participation and compliant with CP Unlimited, funding and regulatory agency policies, procedure and regulations.

B. POSITION DUTIES:

• Assist in the development and implementation of policies and procedures.
• Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with CPU, OTDA, DHS and local standards, guidelines and regulations.
• Make recommendations on changes in policies and procedures to the Administration.
• Participate in the development and organization of policies and procedures for the implementation of medical, social, and emotional needs of the clients.
• Participate in community planning related to the interest of the facility and the services and needs of the people served.
• Maintain necessary records and prepare regular and special reports as required.
• Engage in community outreach efforts to identify housing opportunities.
• Develop and maintain relationships with government partners, and supportive community-based organizations to link clients to other services.
• Coordinating services with other agencies to ensure that clients receive the care they need
• Ensure the rehousing benchmarks are met monthly
• Serve as a resource to the shelters’ social services department staff.
• Represent CP Unlimited at city and statewide coalitions, task forces and committees as necessary
• Participate in monthly staff meetings, case conferences and training seminars as indicated by Shelter Director and/or VP of Supportive Housing and Services
• Assist with reports, programs and staff evaluations
• Involve social services staff in planning programs and services when possible.
• Available to work on-call and for 24-hour crisis intervention: attending meetings and work nights/weekends as needed.
• Follow up on all Priority 1 DHS incidents on demand in CARES
• Provide consultation to members of staff, community agencies, etc. to solve the needs and problems of clients.
• Offer regular weekly supervisory guidance and support to case managers to ensure optimal performance.
• Ability to review and complete DHS service plans (ILP) and other tasks in Cares.
• Conduct file review to ensure the clients receive the services they need.
• Develop and provide training sessions for the case management team on best practices for effective case management, addressing other training needs as required.
• Ensure the Social Services Department always maintains adequate staffing coverage.
• Perform other duties as assigned by the Shelter Director and/or VP of Supportive Housing and Services.
• Maintain business phone and available 24/7

C. Requirements:

• Bachelor’s degree with 5 years of experience in human services or related field, required.
• Master’s degree in human services or related field plus two years of experience in social services programs with the homeless population or congregate settings, preferred
• Three years of experience in a supervisory role
• Must have excellent written and oral communication skills
• Additionally, possessing knowledge and skills is necessary to develop strong links with city and community-based services to secure services timely for clients.
• Possess some understanding and knowledge in programs and resources for underserved population.
• Must have the ability to be flexible with schedule as needed
• Must be computer-literate and must have knowledge of Microsoft Office applications.
• Knowledgeable in CARES/CURRENT/HOME/CAPS
• Bilingual in English/Spanish preferred.
• Ability to obtain F-80 certification
• Ability to obtain Food Handlers certification
• Ability to alternate weekend coverage with Program Director