Chief Experiences & Community Impact Officer

Discover Green Bay

Green Bay (WI)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Discover Green Bay seeks a visionary Vice President of Experiences to shape how visitors engage with Greater Green Bay through innovative Visitor Center programming, community education, and experiences showcasing our destination.

You will lead a team across internal and external partnerships, drive fundraising and grant initiatives, and steward the Visitor Center’s reputation as a hub for connection and enrichment within the community.

Qualifications

Bachelor's degree or equivalent professional experience in Hospitality Management, Business Administration, Communications, or related field required.
Minimum five (5) years in customer service leadership with a proven track record of large-scale operations with a diverse workforce required.
Two (2) years in destination management, travel, tourism, hospitality, or related industry preferred, but not required.
Proven senior leadership in successful community relations, event planning, or programming.
A superb communicator with a strong desire to share updates and educate both staff and stakeholders about the work being done in the experiences department and the value of tourism to our city.
A trustworthy, natural leader and team player that leads by example and loves to empower, inspire, and mentor others to help all rise and perform at their best.

Responsibilities

Strategic planning, goal execution, board relations, fundraising, and community relations.
Develop fresh, interactive experiences at the Visitor Center reflecting Green Bay's evolving character.
Lead partnerships with internal teams and external organizations to create impactful programming.
Oversee building operations, including contracts, maintenance, safety, IT, and surveillance.
Plan yearly business strategy to grow overnight visitation and economic impact.
Raise visibility through lectures, presentations, and workshops with marketing coordination.
Identify funding sources and manage donor relations to support initiatives.
Draft grant proposals and manage reporting to meet funding requirements.
Recruit, hire, train, and evaluate staff and volunteers delivering world-class service.
Ensure visitor center culture and branding stay on-message.