Chief Experience Officer: Customer Journey & Growth

Ellenco Estágios e Treinamentos; Lanham (MD); On-site; USD 230,000 - 420,000; Full time

Job summary

Safeware, headquartered in Lanham, Maryland, seeks a Chief Experience Officer to lead the end-to-end customer journey from engagement to post-sale support. This pivotal role drives CX strategy, commercial discipline, and technology modernization across ecommerce, CRM, and data platforms.

The ideal leader combines strategic vision with hands-on execution, capable of aligning sales, operations, and technology to deliver trusted, fast, and seamless customer experiences in a complex,

Qualifications

• 10+ years of senior leadership experience in distribution or related industry.
• Proven track record transforming the customer experience end to end.
• Experience owning the customer order process at scale.
• Experience with platform modernization including ecommerce, CRM, ERP.
• Public sector experience preferred.

Responsibilities

• Define and own the customer experience strategy across the full lifecycle.
• Lead cross-functional teams to align sales, operations and technology.
• Architect a modern customer experience platform with self-service and AI elements.
• Ensure the brand promise delivers customization, expertise, and frictionless purchasing.
• Drive continuous improvement using data and frontline insights.
• Build and lead an operations and CX team capable of scale.

Skills

Senior leadership

Customer experience

Cross-functional leadership

Operational discipline

Strategic thinking

Digital transformation

ERP/CRM focus

Tools

Prophet 21

Job description

Safeware, headquartered in Lanham, Maryland, seeks a Chief Experience Officer to lead the end-to-end customer journey from engagement to post-sale support. This pivotal role drives CX strategy, commercial discipline, and technology modernization across ecommerce, CRM, and data platforms.

The ideal leader combines strategic vision with hands-on execution, capable of aligning sales, operations, and technology to deliver trusted, fast, and seamless customer experiences in a complex,