Chief Experience Officer

Socket.dev; Buford (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

FSA/HSA

Employee Assistance Program

Generous Paid Time Off

Bonus & Incentive Opportunities

Job summary

Chapters Living in Buford, GA seeks an Executive Leader to oversee daily operations, set strategic goals, and ensure premier resident care. This role drives hiring, training, mentorship, and regulatory compliance while leading cross-functional teams to deliver outstanding service.

You will manage budgets, foster collaborations with healthcare providers, and maintain a high-performance culture focused on resident well-being and satisfaction.

Qualifications

• Minimum 3 years leadership experience in a healthcare setting (assisted living, skilled nursing, or related).
• Strong strategic thinking and planning; translate ideas into actionable plans.
• Excellent communication and relationship-building skills.
• Collaborate effectively with diverse teams and stakeholders.
• Experience with data analysis and customer feedback metrics.
• Passion for delivering exceptional resident experiences and excellent service.
• Creative, innovative thinker who drives results.

Responsibilities

• Ensure efficient day-to-day operations of the community.
• Provide visionary leadership and set strategic goals and objectives.
• Uphold high standards of resident care with the care team.
• Oversee hiring, orientation, training, coaching, and mentorship of leaders and staff.
• Ensure compliance with federal, state, and local regulations.
• Foster communication with residents, families, physicians, and associates.
• Manage budgets and financial performance for the community.
• Develop relationships with local healthcare providers and community resources.

Skills

Leadership

Strategic thinking

Communication

Cross-functional collaboration

Data analysis

Customer experience metrics

Creativity

Education

Assisted Living Administrator License

Job description

Description

Responsibilities

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
• Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
• Ensure compliance with all federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to ensure the community's financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Licensure/Certification Requirements

• Assisted Living Administrator License is required.

Requirements

• Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
• Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional experiences to customers and a commitment to excellence.
• Ability to think creatively, innovatively, and outside the box to drive results.

Our Commitment to You – Executive Benefits at Chapters Living:

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Flexible Spending Accounts (FSA/HSA/Dependent Care)
• Employee Assistance Program (EAP) when enrolled in medical plan
• Generous Paid Time Off Package
• Bonus & Incentive Opportunities
• Benefits start the first of the month following your hire date!