Executive Director

SupportFinity™; Sunnyvale (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Job summary

SupportFinity™ is seeking an Executive Director in Sunnyvale, California to lead community operations, with full profit and loss responsibility. The role involves recruiting, training, and managing a high-performing team while ensuring compliance with all regulations.

The ideal candidate has a Bachelor's degree in Business or Healthcare Administration and 3-5 years of relevant experience. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related subject required.
• 3-5 years of experience in operations management with proven financial and sales success.
• Valid driver's license required.

Responsibilities

• Lead community day-to-day operations with profit and loss responsibility.
• Recruit and train a high performing team.
• Ensure compliance with local, state, and federal regulations.

Skills

Operations Management

Sales Strategies

Customer Satisfaction

Team Leadership

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

Operational Budgets

Job description

Responsibilities

The Executive Director is responsible for leading the community’s day-to-day operations, including full profit and loss responsibility. The Executive Director plans, implements, and evaluates all aspects of operations. This individual recruits and trains team members and has direct supervisory responsibility for a high performing team of leaders in the disciplines of sales, care, hospitality, and resident engagement. The Executive Director fosters an environment of high customer satisfaction and ensures a quality-oriented and engaged workforce. They ensure compliance with all local, state, and federal regulations and focus on creating a safe working and living environment.

• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives.
• Regularly communicate performance with the Regional Vice President.
• Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls.
• Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address department concerns.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
• Ensure adherence to the Resident's Bill of Rights.
• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff. Team sizes can vary; average range is 65-80.
• Constantly assess resident needs in staffing levels.
• Operate the community in accordance with Company policies and federal, state and local regulations.
• Assist in developing operational budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Remain active in local community activities. Establish networks and resources for resident referrals.
• Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Able to work in various positions in the community and willing and able to fill in as needed.
• Build a high-performing team and keep engagement high.
• Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Actively participate in in-house sales activities, including prospective resident tours and special events.
• May drive Company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.

Qualifications

• A Bachelor's degree in Business Administration, Healthcare Administration, or related subject is required.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
• The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
• Must possess a valid driver's license.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location