Chief Event Operations & Guest Experience Leader

International Association of Venue Managers; Las Vegas (NV); On-site; USD 180,000 - 260,000; Full time

Job summary

Las Vegas Convention and Visitors Authority in Las Vegas, NV seeks a visionary Vice President of Event Operations to lead campus-wide event execution, guest experience, and traffic management. You will drive strategy, oversee Facility Services, Convention Services, Guest Experience, and Traffic, and partner with clients to deliver world-class events.

Applicants bring 12+ years in event operations, 5+ in senior leadership, and a track record of budget and staffing excellence, with strong

Qualifications

• Bachelor’s degree in business management, hospitality, facilities management, or related field.
• 12+ years in event operations with 5+ in leadership roles in complex venues.
• Experience leading multiple departments including staffing, scheduling, budgeting.
• Advanced expertise in event operations, guest services, and traffic planning.
• Experience using technology and data to improve operational effectiveness.
• Strong integrity, executive presence, and ability to build trust with partners.

Responsibilities

• Develop and execute an event operations strategy aligned with LVCVA’s mission.
• Recruit, coach, and lead a high-performing leadership team across departments.
• Oversee guest experience, facility readiness, and campus traffic flow for events.
• Collaborate with clients, show organizers, exhibitors, and internal teams to deliver world-class events.

Skills

Leadership

Strategic planning

Budgeting

Event operations

Guest services

Traffic planning

Communication

AI tools

Microsoft Office

Team building

Education

Bachelor’s degree in business management / hospitality / facilities management

Tools

Microsoft Office

Job description

Las Vegas Convention and Visitors Authority in Las Vegas, NV seeks a visionary Vice President of Event Operations to lead campus-wide event execution, guest experience, and traffic management. You will drive strategy, oversee Facility Services, Convention Services, Guest Experience, and Traffic, and partner with clients to deliver world-class events.

Applicants bring 12+ years in event operations, 5+ in senior leadership, and a track record of budget and staffing excellence, with strong