Vice President of Event Operations

International Association of Venue Managers; Las Vegas (NV); On-site; USD 180,000 - 260,000; Full time

Job summary

Las Vegas Convention and Visitors Authority in Las Vegas, NV seeks a visionary Vice President of Event Operations to lead campus-wide event execution, guest experience, and traffic management. You will drive strategy, oversee Facility Services, Convention Services, Guest Experience, and Traffic, and partner with clients to deliver world-class events.

Applicants bring 12+ years in event operations, 5+ in senior leadership, and a track record of budget and staffing excellence, with strong

Qualifications

• Bachelor’s degree in business management, hospitality, facilities management, or related field.
• 12+ years in event operations with 5+ in leadership roles in complex venues.
• Experience leading multiple departments including staffing, scheduling, budgeting.
• Advanced expertise in event operations, guest services, and traffic planning.
• Experience using technology and data to improve operational effectiveness.
• Strong integrity, executive presence, and ability to build trust with partners.

Responsibilities

• Develop and execute an event operations strategy aligned with LVCVA’s mission.
• Recruit, coach, and lead a high-performing leadership team across departments.
• Oversee guest experience, facility readiness, and campus traffic flow for events.
• Collaborate with clients, show organizers, exhibitors, and internal teams to deliver world-class events.

Skills

Leadership

Strategic planning

Budgeting

Event operations

Guest services

Traffic planning

Communication

AI tools

Microsoft Office

Team building

Education

Bachelor’s degree in business management / hospitality / facilities management

Tools

Microsoft Office

Job description

The Role:

The Vice President of Event Operations provides strategic leadership for seamless, world-class events and guest experiences across the Las Vegas Convention Center campus. This position leads the teams responsible for facility readiness, event setup, guest experience, and campus traffic flow to ensure consistent, high-quality execution for clients, attendees, and the community. Through long- and short-range planning, the Vice President directs event operations functions, programs, standards, and technology in alignment with the Authority’s mission of making Las Vegas the undisputed global destination for leisure and business travel.

This position has direct oversight of Facility Services, Convention Services, Guest Experience, and Traffic and is accountable for coordinated, campus-wide event operations performance.

What You’ll Do:

Keep in mind that this list is not all-inclusive.

Strategic Leadership

Develop and execute an event operations strategy that aligns with LVCVA’s mission, client commitments, and campus priorities.

Recruit, develop, and lead a high-performing leadership team across Facility Services, Convention Services, Guest Experience, and Traffic, fostering a culture of accountability, professionalism, service, and continuous improvement.

Set clear department goals, service standards, performance measures, staffing plans, and budgets that support consistent, cost-effective event delivery.

Event Execution

Oversee efficient and exceptional guest experiences in areas to include facility readiness, setup, changeovers, cleanliness, and event support to ensure safe, timely, and high-quality execution across the campus.

Direct convention services operations, including event planning coordination, floor management, exhibitor and show services, and day-of-event issue resolution; establish and enforce event policies and operating procedures that support consistent execution.

Oversee operational resources, including equipment, technology, contractors, and capital needs, to improve reliability, efficiency, and event readiness.

Guest Experience

Lead guest experience programs, service standards, wayfinding, and digital touchpoints to provide a welcoming and seamless attendee journey.

Ensure excellent customer experience with oversight of traffic operations, parking, campus circulation, and event ingress and egress; coordinate with Security, public safety, and municipal partners on traffic control, road closures, and large-scale event planning.

Use guest feedback, operational data, signage, technology, and field observations to improve service, throughput, and the overall event experience.

Partnerships

Partner with clients, show organizers, exhibitors, contractors, public agencies, and internal teams—including Security, Engineering, Food Service, and Sales—to deliver unified, world-class events; represent LVCVA in these relationships and reinforce its reputation for operational excellence.

What We’re Looking For:

Bachelor’s degree in business management, hospitality, facilities management, or a related field preferred; additional equivalent leadership experience in a large, complex venue or convention environment may be considered.

12+ years in event operations, including 5+ in significant leadership roles in complex event, facility, or venue operations within a large, high-profile, or mission-critical environment.

Demonstrated success leading multiple operational departments, including staffing, scheduling, budgeting, performance management, and operational program execution.

Advanced expertise in event operations, facility management, guest services, and traffic or campus flow planning.

Experience using technology, performance metrics, and financial oversight to improve operational effectiveness and results.

Strong integrity, judgment, executive presence, and ability to build trust with internal teams and external partners.

Client- and guest-focused, with a clear understanding of how facilities, event services, guest experience, and traffic operations shape the overall customer experience.

Advanced ability to communicate strategic messages clearly and effectively across a range of formats and audiences.

Familiarity and comfort with AI tools and emerging technology, framed around identifying practical applications for event operations efficiency, decision-making, and guest service.

Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Ability to work evenings, weekends, and holidays as event schedules require.

All LVCVA Ambassadors are expected to demonstrate “Do the Right Thing”, “Vegas for All”, and “Be Extraordinary” by acting with integrity, fostering an inclusive and welcoming environment, and delivering exceptional service in everything they do.

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodation for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]