Facilities Services Operations Leader

Las Vegas Convention and Visitors Authority - LVCVA; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Las Vegas Convention and Visitors Authority - LVCVA seeks a Services Manager to oversee the daily operations of the Facility Services Department, leading staff, managing inventory and budgeting, and driving continuous improvement in customer service. You will provide direction to ambassadors and supervisors, ensure safety and policy compliance, and collaborate on capital planning and events.

You will mentor a professional team, coordinate with internal and external stakeholders, and contribute

Qualifications

• High School Diploma required; Bachelor's in related field preferred.
• At least three years in a supervisory role within a related field.
• Ability to read, analyze, and interpret general business materials and regulations.
• Strong verbal and written communication skills; able to present to diverse groups.
• Knowledge of automatic work order scheduling and planning is desirable.
• Proficient with MS Office and handheld devices.

Responsibilities

• Oversee daily operations of the Facility Services Department with focus on customer service and budget oversight.
• Lead shift supervisors and ambassadors; plan daily activities and staffing.
• Improve processes and customer service while maintaining efficiency.
• Inspect property for quality, schedule preventive maintenance, and address deficiencies.
• Ensure data accuracy in planning systems and policies; manage hiring/training decisions.
• Participate in budgets, purchasing, and capital planning activities.
• Communicate transparently with staff and participate in customer and show/event meetings.

Skills

Supervisory experience

Customer service focus

Communication skills

Reading/analysis

Education

High School Diploma

Bachelor's degree in a related field

Tools

Microsoft Office

Outlook

Excel

Tablets/ smartphones

Job description

Las Vegas Convention and Visitors Authority - LVCVA seeks a Services Manager to oversee the daily operations of the Facility Services Department, leading staff, managing inventory and budgeting, and driving continuous improvement in customer service. You will provide direction to ambassadors and supervisors, ensure safety and policy compliance, and collaborate on capital planning and events.

You will mentor a professional team, coordinate with internal and external stakeholders, and contribute