Chief Enterprise Operations Architect

Silencer Central

Sioux Falls (SD)

On-site

USD 175,000 - 225,000

Full time

8 days ago

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Benefits offered by this job

Unlimited PTO

Incentive Bonus

Company Paid Holidays

Health insurance

Dental insurance

Vision insurance

LTD and STD insurance

Company Paid Life Insurance

EAP

401(k) with company match

Employee Discount Program

Job summary

Silencer Central is seeking a Vice President of Enterprise Operations to lead and optimize our end-to-end operating platform, integrating customer service, manufacturing, supply chain, compliance, and business systems into a unified, scalable enterprise.

The VP will act as the operational architect, leveraging automation, AI, data, and continuous improvement to boost performance, profitability, and customer outcomes while aligning with Finance, Technology, Sales, Marketing, and Executive

Qualifications

10+ years of progressive operations leadership experience.
Experience leading multiple operational functions (manufacturing, supply chain, fulfillment, customer service, etc.).
Direct experience leading leaders and building high-performing teams.
Budget and/or P&L accountability.
Experience working in a regulated or highly controlled operating environment.
Bachelor's degree required.

Responsibilities

Provide executive leadership across manufacturing, customer service, supply chain, fulfillment, and other operational functions.
Develop and lead high-performing teams capable of supporting current operations and future growth.
Establish and monitor KPIs, operating rhythms, and accountability mechanisms to drive performance and execution.
Optimize workforce planning, capacity planning, throughput, and resource allocation across operational functions.
Lead cross-functional initiatives that improve operational efficiency, scalability, and customer outcomes.
Lead customer service and order management functions to deliver a seamless customer experience.
Establish scalable service models, quality programs, and workforce strategies that support growth and customer satisfaction.
Oversee manufacturing, production planning, supplier management, fulfillment, logistics, and inventory strategies.
Drive improvements in safety, quality, delivery, cost, and overall operational performance.
Partner with Engineering and Product teams to ensure scalable, efficient production processes.
Develop strategic supplier relationships and demand-planning capabilities to support business growth.
Ensure operational processes comply with all applicable regulatory, ATF/NFA, company, and customer requirements.
Establish audit-ready operating procedures, documentation standards, and internal controls across customer service, order processing, manufacturing, fulfillment, and compliance workflows.
Partner with Legal, Compliance, Technology, and Executive Leadership to identify operational risks and implement mitigation plans.
Translate corporate strategy into executable operational plans supported by clear programs, timelines, and accountability.
Own cost structure optimization and operational profitability, including budget ownership.
Identify process, technology, and organizational gaps and implement scalable solutions.
Drive enterprise-wide transformation initiatives that improve speed, efficiency, quality, and customer outcomes.
Leverage operational business intelligence capabilities that enable proactive decision-making.
Drive process standardization across manufacturing and operational functions.
Develop training and knowledge management programs.
Ensure alignment between manufacturing, supply chain, customer service, finance, sales, and executive leadership.
Create accountability structures through KPI reporting, scorecards, and operational reviews.