Chief Customer Operations & Experience (B2B)

Socket.dev; Louisville (CO); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Breadquarters perks: weekly take-home

Paid time off

Job summary

izzle Artisan Bakery is seeking a Vice President of Customer Operations & Excellence to transform and oversee the B2B customer experience, ensuring exceptional service and proactive problem resolution. You will manage onboarding, pricing inquiries, inventory, logistics, and quality communication for major retail and commercial accounts.

The role demands a strategic, collaborative leader with cross-functional influence across Sales, Operations, Supply Chain, Quality Assurance, and IT, driving

Qualifications

• Bachelor’s degree in business or related field is required.
• At least 10 years of progressive experience in customer experience, supply chain, customer operations, or related functions.
• At least 5 years of senior leadership experience managing teams and cross-functional organizations.
• Experience in food, CPG, manufacturing, or distribution environments.
• Experience leading B2B customer operations for complex retail or commercial accounts.

Responsibilities

• Lead B2B customer operations function, set service standards, KPIs, and escalation processes.
• Oversee onboarding, pricing, product packaging, forecasts, and EDI/system readiness for new customers.
• Coordinate cross-functional readiness across production, inventory, shipping prior to launch.
• Partner with Sales and Finance to implement pricing and freight programs.
• Drive OTIF, fill rates, delivery performance, and issue resolution.
• Develop dashboards and KPIs for visibility into service and operations.

Skills

Executive communication

Cross-functional leadership

Analytical thinking

Problem-solving

Strategic leadership

Education

Bachelor’s degree in business or related field

Tools

ERP systems

CRM systems

EDI

Customer portals

Job description

izzle Artisan Bakery is seeking a Vice President of Customer Operations & Excellence to transform and oversee the B2B customer experience, ensuring exceptional service and proactive problem resolution. You will manage onboarding, pricing inquiries, inventory, logistics, and quality communication for major retail and commercial accounts.

The role demands a strategic, collaborative leader with cross-functional influence across Sales, Operations, Supply Chain, Quality Assurance, and IT, driving