Chief Customer Officer — Post-Sale Growth & NOCC

Centegix; Atlanta (GA); Remote; USD 250,000 - 350,000; Full time

Benefits offered by this job

Remote work

Discretionary bonus

PTO + holidays

Education reimbursement

Healthcare plans

401(k)

Referral bonus

Charitable matching

Job summary

CENTEGIX is seeking a Chief Customer Officer to lead the entire post-sale lifecycle, unifying Account Management, Support tiers, and NOCC to scale growth. The role requires building data-driven, executive-level customer strategy and cross-functional leadership across enterprise accounts.

Based in the Atlanta area, the CCO will drive retention, expansion, and proactive value delivery while partnering with Engineering and Product to feed telemetry into product development.

Qualifications

• 10+ years of senior leadership experience in post-sale organizations.
• Experience scaling post-sale teams (CSMs, support, NOC) and achieving growth targets.
• Ability to balance technical operations metrics with commercial health metrics.
• Experience in enterprise safety/security tech preferred.
• SaaS and HaaS operational complexity knowledge required.

Responsibilities

• Lead a unified post-sale organization (Account Management, Tier 1/2/3 Support, and NOCC) to drive 3x growth over 4 years.
• Set North Star metrics balancing uptime and commercial health (NRR, adoption).
• Ensure smooth handoffs between NOC, Support, and Customer Success Management.
• Oversee Tier 1/2/3 Support and reverse logistics, RMAs, to minimize downtime.
• Develop executive relationships with enterprise and district leaders to align tech with strategic goals.

Skills

Executive leadership

Cross-functional leadership

Data-driven

SaaS experience

Change management

Job description

CENTEGIX is seeking a Chief Customer Officer to lead the entire post-sale lifecycle, unifying Account Management, Support tiers, and NOCC to scale growth. The role requires building data-driven, executive-level customer strategy and cross-functional leadership across enterprise accounts.

Based in the Atlanta area, the CCO will drive retention, expansion, and proactive value delivery while partnering with Engineering and Product to feed telemetry into product development.