Chief Customer Officer: Customer Experience & Growth

PAGA MEDICAL EQUIPMENT; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

PAGA Medical Equipment is seeking a strategic Chief Customer Officer (CCO) to shape and lead our customer-centric agenda across success, experience, service, and CRM. You will drive retention, growth, and partnerships with key accounts, aligning product, sales, and operations around customer value.

Leading multiple teams, you will establish a unified customer lifecycle framework, implement data-driven insights, and communicate outcomes to the CEO and board to steer long-term business development.

Qualifications

• Bachelor’s degree or higher in a relevant field and experience in customer-focused leadership roles.
• Strong leadership and communication skills with ability to manage senior stakeholder relationships.
• Experience establishing enterprise-level customer management systems and lifecycle programs.
• Proven ability to drive retention, growth, and cross-functional collaboration across SaaS/tech environments.
• Data-driven mindset with ability to analyze customer metrics and translate into strategy.

Responsibilities

• Formulate and execute the company’s overall customer strategy and long-term development plan.
• Oversee customer experience, customer success, CRM, and customer lifecycle operations.
• Increase product adoption, satisfaction, renewal rates, and long-term customer value.
• Establish and refine the customer success management system and key account management.
• Lead cross-functional collaboration with sales, product, operations, and finance.
• Monitor metrics on satisfaction, retention, churn, and customer value; report to leadership.
• Drive continuous improvement of products and services based on customer feedback.
• Represent customer insights in strategic planning and business decisions.

Skills

Customer success

Customer experience

Customer operations

Sales

Business management

Leadership

Communication

Stakeholder management

Education

Bachelor’s degree or higher in Business/Marketing/CRM/Economics/IT

Job description

PAGA Medical Equipment is seeking a strategic Chief Customer Officer (CCO) to shape and lead our customer-centric agenda across success, experience, service, and CRM. You will drive retention, growth, and partnerships with key accounts, aligning product, sales, and operations around customer value.

Leading multiple teams, you will establish a unified customer lifecycle framework, implement data-driven insights, and communicate outcomes to the CEO and board to steer long-term business development.