Chief Customer Delivery & Experience

Parachute Health; United States; Remote; USD 300,000 - 400,000; Full time

Benefits offered by this job

Medical benefits

Remote-first culture

Equity incentive

Annual bonus

Learning stipend

Home office stipend

Wellness stipend

Job summary

Parachute Health is seeking an executive Chief Customer Officer to own post‑sale delivery, implementations, and customer experience from go‑live forward. You will lead end‑to‑end delivery, support, and platform operations at scale across payors and health systems in a rapidly evolving multi‑product platform.

You will partner with CRO, CGO, CFO, and EVP Rev‑Ops to translate commitments into working customers, drive retention, and optimize the revenue operations stack.

Qualifications

• Proven track record leading large-scale customer delivery programs.
• Experience in SaaS, healthcare tech, or networked platforms.
• Ability to align cross-functional teams to delivery outcomes.
• Strong EQ and people leadership.

Responsibilities

• Own end-to-end customer implementations and delivery, across suppliers, health systems, and payors.
• Own delivery economics, on-time/on-budget performance, and revenue implications of go-live velocity.
• Lead service transformation to improve clinician retention and escalation management.
• Move service from reactive to proactive with instrumented client health signals and playbooks.

Skills

Execution discipline

Strategic foresight

Scale experience

Service & delivery depth

Integrator temperament

Job description

Parachute Health is seeking an executive Chief Customer Officer to own post‑sale delivery, implementations, and customer experience from go‑live forward. You will lead end‑to‑end delivery, support, and platform operations at scale across payors and health systems in a rapidly evolving multi‑product platform.

You will partner with CRO, CGO, CFO, and EVP Rev‑Ops to translate commitments into working customers, drive retention, and optimize the revenue operations stack.