Chief Customer Officer: Global Strategy & Experience

Marathon Energy; United States; On-site; USD 250,000 - 500,000; Full time

Job summary

Marathon Energy seeks a strategic Chief Customer Officer to lead the global customer organization and shape a customer-centric strategy that drives satisfaction, retention, loyalty, and long-term value.

You will direct Customer Success, Support, and Experience, drive onboarding and lifecycle programs, and partner with Product, Sales, and Marketing to improve CSAT, NPS, and expansion. The role demands a 20+ year track record in scaling customer operations and delivering enterprise outcomes.

Qualifications

• Bachelor’s degree or higher in a related field is required; MBA is preferred.
• Proven ability to build and scale global customer organizations.
• Track record of improving satisfaction, retention, and expansion.

Responsibilities

• Lead global customer strategy and establish a customer-centric operating model.
• Oversee Customer Success, Support, and Experience functions across regions.
• Define onboarding, adoption, retention, and expansion programs.
• Own the end-to-end customer journey and drive CX improvements.
• Develop Voice of the Customer programs and insights for leadership.
• Partner with Product, Sales, and Marketing on customer-driven growth.

Skills

Customer Strategy

Customer Success

Customer Experience

Customer Support

Customer Retention

Customer Expansion

Voice of the Customer

Customer Advocacy

Customer Lifecycle Management

Strategic Account Management

Customer Analytics

Service Excellence

Customer Operations

Cross-Functional Leadership

Executive Leadership

Education

Bachelor’s degree in Business Administration, Marketing, Customer Experience, Operations Management, or related field

MBA or Master’s degree preferred

Job description

Marathon Energy seeks a strategic Chief Customer Officer to lead the global customer organization and shape a customer-centric strategy that drives satisfaction, retention, loyalty, and long-term value.

You will direct Customer Success, Support, and Experience, drive onboarding and lifecycle programs, and partner with Product, Sales, and Marketing to improve CSAT, NPS, and expansion. The role demands a 20+ year track record in scaling customer operations and delivering enterprise outcomes.