Chief Clerk

City of Cleveland; Kentucky; On-site; USD 42,000 - 65,000; Full time

Job summary

The City of Cleveland's Department of Public Safety, Animal Care & Control division seeks a Chief Clerk to perform advanced clerical and administrative work, ensuring accurate records, data entry, and customer service. You will coordinate workflow, supervise staff where assigned, and support front desk operations to maintain efficient service delivery.

Applicants should have five years of progressively responsible clerical experience, knowledge of Advantage and Kronos as applicable, and strong

Qualifications

• Five years of full-time paid progressively responsible clerical, office support, records, customer service, or administrative support experience required.
• Two years of relevant experience may substitute for each year of college education lacking.
• Strong written, verbal, reading, interpersonal, organizational, and customer service skills required.
• Proficiency with Microsoft Office or comparable software required.

Responsibilities

• Under the direction of the Shelter Operations Manager, perform advanced clerical and administrative duties for the division.
• Coordinate workflow, recordkeeping, scheduling, and customer service activities with accuracy and timeliness.
• Review records for accuracy and compliance with procedures and laws; prepare routine or specialized reports.
• Assist with front desk operations and support other divisions as needed.
• Prepare internal reports and verify timesheets and payroll entries.

Job description

Chief Clerk

The Department of Public Safety, Division of Animal Care & Control has a mission to reduce the number of stray and unwanted animals by enforcing City animal ordinances and connecting residents to low-cost spay and neuter services.In addition to helping animals in need, theDivision of Animal Care & Control responds to complaints, enforces ordinances, picks up stray animals, and reunites lost pets with their owners.The Division also provides resources andassistanceto animal owners while making every effort tofacilitatepositive outcomes for animals in their care.

Under general direction, performs advanced clerical, records, customer service, and administrative support work for a department, division, or major organizational unit.

Typical Tasks:

Coordinates and performs difficult, complex, or specialized clerical work. Establishes priorities and ensures the timely and accurate completion of records, documents, correspondence, reports, data entry, scheduling, customer service activities, and other assigned functions. Reviews records and documents for accuracy, completeness, and compliance with established procedures, state and federal laws. Maintains records, files, databases, and other information systems and prepares routine or specialized reports.

Coordinates workflow and assists with records, customer service, and procedural matters. May coordinate activities involving other work units, City departments, or the public. May provide lead direction or supervise staff, depending on the assignment. Performs other job-related duties as required.Applicants who do not possess a High School Diploma or recognized high school equivalency credential at the time of appointment must obtain one within one year of employment.

Five years of full-time paid progressively responsible experience in clerical, office support, records, customer service, or administrative support operations is required. At least two years of the required experience must include responsibility for coordinating clerical processes, office support functions, records activities, workflow, or comparable functions in the public or private sector.

(Substitution:

Two years of relevant experience may substitute for each year of college education lacking.)

Strong written, verbal, reading, interpersonal, organizational, and customer service skills are required.

Proficiency with Microsoft Office or comparable software is required.

Valid State of Ohio Driver’s License is required.

Primary Duties:

• Under the direction of the Shelter Operations Manager, the Chief Clerk will calculate, prepare, and process bills, invoices, and purchasing using Advantage.


• Work with management /supervisors to order supplies needed from vendors and other divisions in the city.


• Compare and validate work schedules, timesheets, and payroll entries using Kronos.


• Prepare internal reports as needed.


• Understands?and perform all duties of the Animal Care & Control clerk positions to?assist?front desk operations.

Preferred Qualifications:

• Associate’sdegree-(Substitution: Two years of relevant experience may substitute for each year of college education lacking)


• Practical experience with Advantage and Kronos


• Proficiency with Microsoft Office or comparable software is required


• Strong written, verbal, reading, interpersonal, organizational, and customer service skills are required

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.