Chief AI-Powered Customer Experience

Citigroup Inc.; New York (NY); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Citigroup Inc. is seeking a visionary product leader in New York to guide the development of AI-powered customer experiences. This role involves shaping a comprehensive strategy across various financial sectors, focusing on deepening customer engagement and simplifying financial decisions.

The ideal candidate will have over 15 years of experience, showcasing strong leadership and change management skills. Citi offers a competitive salary ranging from $170,000 to $300,000 and a variety of

Qualifications

• 15+ years experience in product leadership or digital strategy.
• Passion for transforming the consumer banking business.
• Managerial experience in financial services product strategy.

Responsibilities

• Lead the strategy for AI-powered customer experiences.
• Establish success metrics and performance measures.
• Build a high-performing team of product managers.

Skills

Leadership

Product strategy

AI technologies

Collaboration

Change management

Customer experience

Analytical thinking

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citigroup Inc. is seeking a visionary product leader in New York to guide the development of AI-powered customer experiences. This role involves shaping a comprehensive strategy across various financial sectors, focusing on deepening customer engagement and simplifying financial decisions.

The ideal candidate will have over 15 years of experience, showcasing strong leadership and change management skills. Citi offers a competitive salary ranging from $170,000 to $300,000 and a variety of