Chickie's & Pete's Host

Grand Sierra Resort; Reno (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a Guest Services/Cashier to greet and seat guests, manage reservations and waitlists, and handle payments. The role requires flexibility across shifts, strong communication, and basic math skills.

The position supports service standards, assists the team to turn tables quickly, and handles to-go orders while maintaining a courteous, safe work environment.

Qualifications

• Ability to interact with guests and team members respectfully.
• Basic reading, math, writing and task completion skills required.
• Skills in coordination, supervision, following instructions, problem solving and independent judgment.
• Flexible to work holidays, nights, and weekends; minimum age 16.

Responsibilities

• Greet and seat guests using department greeting and steps of service.
• Manage reservations and confirm upcoming bookings.
• Handle waitlists with accurate wait time estimates.
• Process payments via cash, card, and room charges; balance transactions.
• Take to-go orders and ensure order accuracy and condiments.
• Support guest service guidelines and sanitation standards.
• Assist team to turn tables efficiently and professionally.
• Address guest inquiries and relay special requests to management.

Skills

Guest interaction

Basic math & literacy

Decision making

Flexible shifts

16+ years old

Education

Cashiering experience preferred

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Greeting and seat guests by utilizing department greeting and steps of service.
• Manage reservations including calling and confirming upcoming reservations.
• Manage waitlist by providing accurate wait time estimates.
• Address guest inquires.
• Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions.
• Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
• Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.
• Communicate special requests with management, service staff, and culinary team.
• Assist the support team to turn tables faster by resetting them quickly and efficiently.
• Take to-go orders and ensure the orders are packed with the required condiments.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Deal with guests and team members in a tactful and respectful manner.
• Ability of simple reading, math, writing and task completion skills is required.
• Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.

EDUCATION and/or EXPERIENCE

• Previous cashiering experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, frequently walking and balancing, and occasionally bending over during the duration of their shift.
• Must be able to occasionally lift/carry and push/pull up to 10lbs.
• The team members will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.