Chick-fil-A Shift Leader

Workstream; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Positive team environment

Competitive pay

401k match after 2 years of employment

Paid time off

Scholarship opportunities

Bonus plan eligibility

Referral program

Uniform allowance

Life insurance $10k

Flexible schedule (Sundays off)

Free meal every shift

Leadership development and coaching

Opportunity to make an impact on daily

Job summary

Chick-fil-A is seeking an Experienced Shift-Leader to oversee daily shift execution at our Dale Earnhardt Blvd location in Concord, NC. You will run the shift, assign staff, and ensure food safety and hospitality standards are met while keeping operations moving smoothly.

The role emphasizes hands-on leadership, fast-paced decision-making, and a commitment to teamwork as you guide front and back of house teams and uphold Chick-fil-A’s service standards.

Qualifications

• Previous leadership or restaurant experience preferred.
• Ability to stay calm and focused in a fast-paced environment.
• Strong communication and teamwork skills.
• Willingness to learn and develop leadership abilities.

Responsibilities

• Run and direct shifts from start to finish.
• Assign team members to positions based on strengths and business needs.
• Manage break rotations efficiently.
• Handle cash management and ensure drawer counts are accurate.
• Monitor speed of service and operational flow.
• Troubleshoot issues in real time.
• Support both Front of House and Back of House operations.
• Maintain food safety, cleanliness, and hospitality standards.
• Communicate clearly with Team Members and Leadership.

Skills

Leadership

Cash handling

Communication

Team coaching

Problem solving

Attention to detail

Customer service

Job description

Experienced Shift-Leader

At Chick-fil-A Dale Earnhardt Blvd, a Shift Lead plays a critical role in the daily success of the restaurant. This position is hands-on and fast-paced — you will run the shift, position team members for success, ensure operational excellence, and keep everything moving smoothly.

Shift Leader Benefits

• Positive, team-focused work environment
• Competitive pay
• 401k match after 2 years of employment
• Paid time off
• Scholarship opportunities
• Bonus plan eligibility
• Referral program
• Uniform allowance
• Life insurance of $10k
• Flexible schedule (and Sundays off!)
• Free meal every shift
• Ongoing leadership development and hands-on coaching from an experienced Operator and Restaurant Leaders
• Opportunity to make a real impact on daily operations

What You’ll Do

Shift Leaders are responsible for overseeing daily shift execution, including:

• Running and directing shifts from start to finish
• Assigning team members to positions based on strengths and business needs
• Managing break rotations efficiently
• Handling cash management and ensuring accurate drawer counts
• Monitoring speed of service and operational flow
• Troubleshooting issues in real time
• Supporting both Front of House and Back of House operations
• Maintaining food safety, cleanliness, and hospitality standards
• Communicating clearly with Team Members and Leadership

What We’re Looking For

• Previous leadership or restaurant experience preferred
• Strong decision-making and problem-solving skills
• Ability to stay calm and focused in a fast-paced environment
• High level of accountability and attention to detail
• Strong communication and team coaching ability
• Trustworthy and comfortable handling cash procedures
• Positive attitude with a servant-leader mindset

We’re looking for leaders who lead by example and take ownership of results.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.