Chick-fil-A Mountain Island - Leadership

Chick-fil-A; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Competitive pay

Scholarship opportunities

Learning from Owner/Operator

Job summary

Workstream is seeking a Leader to support senior leadership, coach team members, and uphold our Operational Excellence and service standards. The role starts as a Team Member to learn the flow of positions you may lead, with multi-month training and progression built in.

You’ll be responsible for day-to-day operations, coaching staff, and maintaining a positive guest experience. The position offers both full-time and part-time opportunities in a fast-paced restaurant environment in Charlotte, NC.

Qualifications

• Smile and be friendly.
• Create and Maintain Eye Contact.
• Speak with a Friendly Tone.
• Make Emotional Connections with Guests.
• Reliable transportation.
• Ability to work in a fast paced environment.
• Strong people skills with a desire to serve.
• Strong commitment to superior customer service.
• Ability to manage Team member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant management (either as a manager or asst. manager) is not required but is preferred

Responsibilities

• Participating operationally in day-to-day activities in fast paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly and encouraging team player
• Open and/or close, lead shifts, key holder
• Count cashier tills and finalize day
• Excellent in communication, both spoken and written

Skills

Friendly demeanor

Eye contact

Clear communication

Customer service

Team leadership

Reliability

Job description

A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Leaders lead by example and set the tone that others will follow.This position would start as a Team Member so that you can learn the basics of the job and understand the flow of the positions you will be tasked with leading. Training for this can be multiple months long, depending on how adaptable you are and motivated to get through the training and build influence with the team.

Position Type

Full-time and Part-time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning from an experienced Owner/Operator and Restaurant Leaders
• Growth and development that is intentional to help you reach your goals both personally and professionally
• Be a part of a team that cares about community and each other
• Scholarship opportunities
• Competitive pay

Leadership Responsibilities

• Participating operationally in day-to-day activities in fast paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly and encouraging team player
• Open and/or close, lead shifts, key holder
• Count cashier tills and finalize day
• Excellent in communication, both spoken and written

Qualifications and Requirements

• Smile and be friendly
• Create and Maintain Eye Contact
• Speak with a Friendly Tone
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast paced environment
• Strong people skills with a desire to serve
• Strong commitment to superior customer service
• Ability to manage Team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant management (either as a manager or asst. manager) is not required but is preferred