Chick-fil-A Kitchen Director

Chick-fil-A; Medina (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Contribution

IRA with Matching

Paid Time Off

Employee Meals

Uniform Allowance

Performance Bonus

Paid Tuition Available

Sundays Off

Leadership Development Program

Certifications & Training

Career Path to Leadership

Job summary

Chick-fil-A Medina is seeking a Back of House Director to lead a 30+ member kitchen team and drive operational excellence. You will coach leaders, develop teammates, and ensure premier food quality, safety, and service standards every day.

As part of a strong leadership team, you will build scalable systems, foster accountability, and grow future leaders while upholding Chick-fil-A values and servant leadership culture.

Qualifications

• Minimum of 2 years of leadership experience in a restaurant or fast-paced environment.
• Proven ability to develop and coach teams.
• Strong organizational and problem-solving skills.
• Open availability including opening and closing shifts.
• Chick-fil-A experience is a plus, but not required.

Responsibilities

• Lead and develop Back of House team of 30+ Team Members.
• Coach, mentor, and develop future leaders through intentional leadership development.
• Build a culture of accountability, ownership, and operational excellence.
• Oversee daily Back of House operations, ensuring remarkable food quality, speed, and accuracy.
• Recruit, interview, onboard, and develop Back of House Team Members.
• Own labor scheduling, staffing plans, and team accountability.
• Drive food safety, cleanliness, and Chick-fil-A operational standards.
• Monitor and improve key performance metrics including food cost, waste, labor efficiency, and operational execution.
• Identify opportunities to improve systems, efficiency, and profitability.
• Partner with the Executive Leadership Team to achieve long-term restaurant goals.
• Help create an environment where people are challenged, developed, and equipped for future leadership opportunities.

Skills

Leadership

Team development

Communication

Problem-solving

Organizational skills

Coaching

Scheduling

Food safety

Job description

Chick-fil-A Medina (OH): Kitchen Director

• Tony Morgano, a Medina native and former Navy submarine officer, opened Chick-fil-A Medina in 2021 with a vision to develop people, serve the community, and pursue operational excellence.
• Chick-fil-A Medina is known for its strong culture, leadership development opportunities, and community involvement through family events, Kids Eat Free nights, and local partnerships throughout Medina County.
• With a structured growth path from Team Member to Executive leadership, Chick-fil-A Medina is committed to helping team members build valuable skills, grow as leaders, and reach their full potential.
• Chick-fil-A Medina is a growing $7 million+ restaurant that has experienced consistent year-over-year growth while continuing to invest heavily in people development, training, and leadership systems.
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.

Value and Appreciate Employees

• Health Insurance Contribution
• IRA with Matching
• Paid Time Off
• Employee Meals
• Uniform Allowance
• Performance Bonus
• Paid Tuition Available
• Sundays Off
• Structured Leadership Development Program
• Investment in Professional Certifications and Training
• Clear Path to Advanced Leadership Opportunities
• Overtime Available

Opportunity

We are seeking a Back of House (Kitchen) Director to join our leadership team at Chick-fil-A Medina. This is a high-impact leadership opportunity for someone who is passionate about developing people, building high-performing teams, and driving operational excellence. As the Back of House Director, you will lead one of the most critical areas of the restaurant by coaching leaders, developing Team Members, and ensuring exceptional food quality, food safety, and operational execution every day. Working alongside an experienced leadership team, you will oversee daily Back of House operations while creating a culture of accountability, ownership, and continuous improvement. This role goes beyond managing shifts: you will help build the systems, develop the leaders, and shape the culture that allows the restaurant to thrive.

If you enjoy leading people, creating structure, solving operational challenges, and building something that lasts, this is an exceptional opportunity to grow your leadership career while making a lasting impact.

Your Impact

• Lead and develop a high-performing Back of House team of 30+ Team Members
• Coach, mentor, and develop future leaders through intentional leadership development
• Build a culture of accountability, ownership, and operational excellence
• Oversee daily Back of House operations, ensuring remarkable food quality, speed, and accuracy
• Recruit, interview, onboard, and develop Back of House Team Members
• Own labor scheduling, staffing plans, and team accountability
• Drive food safety, cleanliness, and Chick-fil-A operational standards
• Monitor and improve key performance metrics including food cost, waste, labor efficiency, and operational execution
• Identify opportunities to improve systems, efficiency, and profitability
• Partner with the Executive Leadership Team to achieve long-term restaurant goals
• Help create an environment where people are challenged, developed, and equipped for future leadership opportunities

Background Profile

• Minimum of 2 years of leadership experience in a restaurant, hospitality, or similar fast-paced environment
• Proven experience leading and developing teams
• Demonstrated ability to hold others accountable while building positive relationships
• Strong organizational, communication, and problem-solving skills
• Experience managing multiple priorities in a fast-paced environment
• Open availability, including the ability to learn both opening and closing operations
• Passion for coaching others and building high-performing teams
• Experience with scheduling, food safety, inventory, or operational metrics is preferred
• Chick-fil-A experience is a plus, but not required
• Passion for Chick-fil-A's values and servant leadership philosophy

Location: Medina (OH)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.