Chick-fil-A HR Director (experience REQUIRED)- 3 Locations

Chick-fil-A; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Mentorship from leaders

Growth opportunities

Scholarships

Competitive pay

Job summary

Chick-fil-A Tampa is recruiting Team Leaders to support leadership across shifts, drive operational excellence, and coach team members in a fast-paced restaurant environment. Roles span from shift leaders to senior leadership, with Saturdays required and opportunities for growth within a values‑driven culture.

Our Team Leaders supervise daily operations, model exceptional guest service, and lead by example.

Qualifications

• Smile and project a friendly, welcoming demeanor.
• Maintain eye contact and engage guests professionally.
• Speak enthusiastically to guests and team members.
• Build emotional connections to deliver memorable service.
• Reliable transportation required.
• Ability to work in a fast-paced environment.
• Strong people skills and desire to serve team members.
• Commitment to superior customer service.
• Ability to manage team member behavior and performance.
• Team-based work with shared ownership.
• Prior lead experience not required but preferred.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Offer immediate and respectful responses to guests' needs.
• Assist in training new hires, set the tone for shifts, and model teamwork.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Maintain excellent written and spoken communication.

Skills

Smile

Eye contact

Speak Enthusiastically

Guest service

People skills

Customer service

Fast-paced work

Team leadership

Job description

*Recruiting talent for all Leadership levels- Shift Leaders, Sr. Leaders, Directors, Hospitality Specialists, etc. Role chosen based on experience. Prior leadership experience required. *

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time (Saturdays Required)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.