Chicago Property Field Claim Specialist - Chicago, IL

VetJobs; Chicago (IL); Hybrid; USD 78,000 - 87,000; Full time

Benefits offered by this job

Annual bonus incentive

Job summary

ACG is seeking a Chicago-based Field Property Claim Specialist to inspect damages, investigate claims, and work directly with homeowners to resolve claims fairly. This hybrid role requires field visits and independent work to deliver timely recovery and satisfaction during challenging times.

Responsibilities include reviewing claims, contacting insureds, setting expectations, performing coverage analysis, approving payments, and documenting all steps in the claims system.

Qualifications

• Completion of ACG Claim Representative Training Program or equivalent knowledge/experience.
• In states requiring an Adjuster’s license, eligibility to acquire within 90 days of hire.
• Must have a valid State Driver's License.

Responsibilities

• Review assigned claims and communicate with insured/affected parties.
• Set expectations for the remainder of the claim process and initiate documentation.
• Perform complex coverage analysis and identify applicable benefits.
• Approve payments and reference applicable policy limits or exclusions.
• Document and code the claim file in the claims management system.
• Coordinate with underwriting, recovery units, or SIU as needed.

Skills

Negotiation

Evidence evaluation

Manual & electronic estimates

Subrogation handling

Communication skills

Problem solving

Time management

Field work

Education

ACG Claim Representative Training Program

State Driver's License

Tools

Claims software

ACG claim systems

Xactware (training)

Job description

Job Description

Full time

Exempt/Non Exempt:

Salary

Location Details: Chicago, Illinois

Hybrid – Field Schedule Monday – Friday: 8:30 AM EST – 5:30 PM EST.

Position Summary:

Join our team as a property field claim specialist serving the Chicago, Illinois area, where you’ll be the face of our claims experience and make a meaningful difference for customers during challenging times. In this role, you’ll inspect property damage, investigate claims, and work directly with homeowners to provide exceptional service and fair claim resolutions. If you enjoy working independently, building relationships, and combining problem‑solving skills with field-based work, this is an opportunity to grow your career while helping customers recover and move forward.

Key Responsibilities:

• Reviewing assigned claims
• Contacting the insured and other affected parties
• Setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system
• Complete complex coverage analysis
• Ensure all possible policyholder benefits are identified
• Create additional sub-claims if needed
• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim
• Evaluate the financial value of the loss
• Approve payments for the appropriate parties accordingly
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit)
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system
• Utilize strong negotiating skills
• Claim Specialists assigned to Homeowner/CAT claim unit handle claims valued over $25,000 (for the inside desk role) and over $100,000 (for field role)
• Investigate claims requiring in-depth coverage analysis
• When handling claims in the field, must prepare damage estimates using claims software
• Review estimates for accuracy
• May monitor contractor repair status
• May assist Claim Manager with file reviews and training

Qualifications:

Required

Education:
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
Must have a valid State Driver's License

Experience:
Three years of experience or equivalent training in the following:
Negotiation of claim settlements
Securing and evaluating evidence
Preparing manual and electronic estimates
Subrogation claims
Resolving coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims

Knowledge And Skills:

• Advanced knowledge of Essential Insurance Act (Michigan)
• Fair Trade Practices Act as it relates to claims
• Subrogation procedures and processes
• Intercompany arbitration
• Handling simple litigation
• Advanced knowledge of building construction and repair techniques

Ability To:

• Handle claims to the line Claim Handling Standards
• Follow and apply ACG Claim policies, procedures and guidelines
• Work within assigned ACG Claim systems including basic PC software
• Perform basic claim file review and investigations
• Demonstrate effective communication skills (verbal and written)
• Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
• Analyze and solve problems while demonstrating sound decision-making skills
• Prioritize claim related functions
• Process time sensitive data and information from multiple sources
• Manage time, organize and plan workload and responsibilities
• Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
• Research analyze and interpret subrogation laws in various states
• Travel outside of assigned territory which may involve overnight stay
• Relocate, work evenings or weekends

Preferred

Education:
Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Completion of the Insurance Institute of America's: General Insurance Program, Associate degree in claims, Associate degree in management or equivalent
CPCU coursework or designation
Xactware Training
1-2 years of full cycle homeowners claims handling experience

Experience Handling Personal Property And Additional Living Expense Claims

Experience with internal water loss, fire, and smoke claims

Ability To:

• Walk on roofs
• Climb ladders
• Lift up to 25 pounds

Work Environment:

This position is currently able to work remotely from a home office location for day‑to‑day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team building activities are specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Chicago, Illinois Field Property Claim Specialist earns a competitive annual salary of $78,000.00- $87,000.00, along with the opportunity for an annual company bonus incentive.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well‑being, and professional growth.

City: Chicago

State: Illinois