Property Claims Adjuster II (Chicago Metro, IL - WFH)

Nationwide; United States; Hybrid; USD 62,500 - 93,500; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Company-paid Pension plan

Paid time off

Business casual attire

Job summary

Nationwide is looking for a Property Claims Adjuster II to manage claims in the Southern Chicago area, with a flexible work-from-home setup and travel to various policy locations. The ideal candidate will have 3-5 years of experience in insurance claims handling and proficiency in Xactimate.

This role demands strong analytical skills, customer service orientation, and the ability to work independently. Benefits include medical, retirement options, and a supportive work environment.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate and writing own estimates.
• General knowledge of insurance theory and practices.

Responsibilities

• Handle all assigned claims promptly and effectively.
• Determine proper policy coverages and apply claims practices.
• Deliver outstanding customer service experience.

Skills

Insurance field/property claims handling

Xactimate

Customer service

Analytical skills

Communication skills

Education

State licensing and claims certification

Tools

Claims and business software

Job description

Property Claims Adjuster II (Chicago Metro, IL - WFH)

Territory: Southern Chicago, IL area and surrounding areas.

Ideal candidate locations: South Chicago, IL area or Northwest IN area.

This is a work-from-home position with day travel to policy locations (3-4 days a week) via company vehicle. Claims inspections include onsite and virtual inspection. Depending on claim volume, the role may support additional territories in a desk adjuster capacity. Occasional overnight travel may be required.

Relocation assistance may be available for qualified candidates whose residence is more than 50 miles outside of the territory.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate and writing own estimates and handling claims start to finish.
• CAT duty is a requirement of this role.

Benefits

Medical, Dental, Vision, 401(k) with company match, Company-paid Pension plan, Paid time off and more.

Key Responsibilities

• Handle all assigned claims promptly and effectively with little to no direction.
• Make decisions within delegated authority as outlined in company policies and procedures.
• Determine proper policy coverages and apply appropriate claims practices to resolve cases in alignment with company guidelines.
• Open, close, and adjust reserves to ensure reserve adequacy. Adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of insurance and applicable products/services; court decisions; guidelines; and policy changes.
• Maintain current knowledge of local industry repair procedures and local market pricing.
• Submit severe incident reports, reinsurance reports and other information to claims management as needed.
• Partner with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assist or prepare files for lawsuit, trial, or subrogation.
• Initiate and conduct follow-ups through proficient use of claims and other related business systems.
• Deliver outstanding customer service experience to all internal, external, and prospective customers. Adhere to high standards of professional conduct.
• Perform other responsibilities as assigned.

Reporting Relationships

Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences

• State licensing where required. Successful completion of required claims certification or training classes. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.
• Three to five years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Knowledge, Abilities and Skills

• General knowledge of insurance theory, practices, contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of investigation, consultation and settlement activities for extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service guiding customers through the claims process.
• Analytical and problem‑solving skills to make decisions and resolve issues related to coverage application, laws of jurisdiction, policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and advise on property claims.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Ability to provide leadership to less experienced claims associates.
• Must be able to safely access and inspect rooftops using a ladder. Must be prepared for physical inspections on rooftops up to 8/12 pitch.

Job Conditions

• Normal office or field claims environment. Ability to sit and operate phone and computer for extended periods.
• Must perform physical inspections of property loss sites, climb ladders, balance at heights and work outside in all weather conditions.
• Must be willing to work irregular hours, travel with possible overnight requirements, be on call, and work during catastrophes (CAT).
• Must have a valid driver’s license with satisfactory driving record.

ADA

The above statements cover what are generally believed to be principal and essential functions of this job, with possible variations.

Credit / Background Check

Due to fiduciary accountabilities, a valid credit check and/or background check will be required as part of the selection process.

Benefits

Medical/Dental/Vision, life insurance, short and long‑term disability coverage, paid time off, 9 paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

Compensation

• The national salary range for Field Claims Specialist II, Property: $62,500.00–$115,500.00.
• The expected starting salary range for Field Claims Specialist II, Property: $62,500.00–$93,500.00.

Equal Opportunity Employer

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to an inclusive culture. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by law.

Note to Employment Agencies

Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager without a signed Nationwide Client Services Agreement on file and search engagement for this position will be deemed unsolicited. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or other means.