Chevy - Automotive SERVICE ADVISOR

MIAMI LAKES AM & CJ; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Professional working environment

Job summary

Miami Lakes Automall in Hialeah, FL, is seeking a skilled Service Adviser/Writer to join our service department. You will coordinate between customers and technicians, verify service needs, and prepare repair orders with clear cost descriptions and symptoms.

In this role, you will maintain professional communication, provide expert advice on additional services, and help drive CSI scores while contributing to a positive, customer-focused service environment.

Qualifications

• Previous Automotive Service Adviser experience, 2 years minimum.
• Proven track record of above average Sales and CSI scores.
• DealerTrack experience helpful.
• Competitive wages.
• Health, Dental, Vision, Life, Short and Long Term Disability Insurance.
• 401k with company match (at qualifying dealerships).
• Professional working environment.

Responsibilities

• Timely with a strong work ethic and focus on customer satisfaction.
• Handle customer interactions with professionalism and empathy.
• Act as the communications bridge between customer and technician.
• Keep customers informed on service progress and status.
• Verify warranties and service contracts accurately.
• Prepare and process repair orders with costs and symptoms described.
• Advise customers on additional needed services with expertise.
• Collaborate with technicians to improve department efficiency.

Skills

Customer service

Communication

Sales experience

Tools

DealerTrack

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Miami Lakes Automall, Miami Lakes, FL, US

17 days ago Requisition ID: 2704

Our Dealership is currently taking applications to fill Service Adviser roles - we are looking

for friendly, organized, qualified professionals to join our top-notch service department.

Key Responsibilities

• Timely with a strong work ethic
• Ability to work efficiently and effectively, with a sense of urgency
• Ability to skillfully handle customer interactions, projecting professionalism and ensuring each customer feels valued and important
• Provide quality customer service, consistently achieving excellent CSI marks
• Serve as communicator between customer and technician. Ensure complete understanding in regards to the services rendered
• Continue to keep customer informed with necessary information based on service progress
• Accurately verify warranty and service contracts
• Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
• Advise customers on additional needed services, providing expert advice
• Effectively work with technicians to improve efficiency across the service department

Automotive Service Adviser/Writer Preferred Skills and Experience:

• Previous Automotive Service Adviser experience, 2 years minimum
• Proven track record of above average Sales and CSI scores
• DealerTrack experience helpful
• Competitive wages
• Health, Dental, Vision, Life, Short and Long Term Disability Insurance
• 401k with company match (at qualifying dealerships)
• Professional working environment

Job Type: Full-time

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

"Florida Drug-Free Workplace: Pre-employment Drug Testing"

Location: 16600 Northwest 57th Avenue, Hialeah, FL 33014