Chemicals Account Manager – Chicago Territory

USA – DuBois Chemicals, Inc; United States; Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

DuBois Chemicals is seeking a high performing Account Manager to support a Chicago-area territory, develop long-term relationships with a portfolio of customers, provide expert technical support, and ensure customer satisfaction.

You will coordinate with sales, marketing, and customer service teams, travel to client sites up to 50%, and help identify opportunities for additional sales while delivering value through our solutions.

Qualifications

• 1+ years in sales, account management, customer service or related field.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to manage multiple accounts and prioritize tasks.
• Ability to communicate technical information clearly to customers.

Responsibilities

• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating.
• Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor.
• Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales.
• Develop a strong understanding of the company’s products and services to effectively address customer needs.
• Effectively communicate with customers, both verbally and in writing, providing regular updates and reports.
• Collaborate with internal departments (sales, marketing, customer service) to meet customer needs.
• Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization.
• Ability to identify continuous improvement projects and other cross sell opportunities within an account.
• Assist with sales activities, such as preparing proposals and presentations.
• Successfully complete the DuBois field training programs.
• Utilize company analytics platform to prepare and present service reports.
• Comply with all DuBois’s safety procedures and complete the required training.
• Travel to customer sites for routine service visits and perform business reviews.

Skills

Account management

Sales

Customer service

Communication

Time management

MS Office

CRM tools

Education

Bachelor's degree in chemistry, engineering, metallurgy, or applied science fields preferred

Tools

CRM software

Microsoft Office

Job description

DuBois Chemicals is seeking a high performing Account Manager to support a Chicago-area territory, develop long-term relationships with a portfolio of customers, provide expert technical support, and ensure customer satisfaction.

You will coordinate with sales, marketing, and customer service teams, travel to client sites up to 50%, and help identify opportunities for additional sales while delivering value through our solutions.