Chemical Technician Manager

National Carwash Solutions, Inc.; Minneapolis (MN); Remote; USD 70,000 - 80,000; Full time

Job summary

National Carwash Solutions is seeking a Chemical Technician Manager to enhance customer satisfaction and team management across multiple sites. The role encompasses troubleshooting issues, training technicians, and ensuring chemical inventory management, offering an excellent opportunity for career growth in a high-performing team.

Benefits

Comprehensive health, dental, and vision coverage

Matching 401(k)

Paid time off

Qualifications

• High School Diploma or higher.
• Ability to work remotely.
• Car wash experience preferred but not required.
• Demonstrated ability to provide excellent customer service.

Responsibilities

• Manage a team of chemical technicians across 50-75 sites per month.
• Ensure customer satisfaction through effective problem solving.
• Conduct site surveys and manage chemical inventory.

Skills

Customer service

Communication

Organizational skills

Basic mechanical knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

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National Carwash Solutions has grown over the past 45 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig

The Chemical Technician Manager plays a critical role in our engagement and customer longevity. They are responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. This is a remote position. You would be responsible for managing a team of chemical technicians who are typically responsible for is 50-75 sites per month. This also includes coverage in 7 states.

What You'll Do

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products.

Site Preventative Care & Troubleshooting

• Titration of product as needed
• Volume metrics for product as needed
• Minor chemical equipment/application repairs
  
  

Customer Satisfaction

• Responsible for scheduling and dispatching site chemical conversions & installations, and keeping the customers informed of progress
• Responsible for training chemical technicians
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting - Service Report
• Conduct NCS Site Surveys using the template
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
  
  

Customer Expansion

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications

• High School Diploma or higher.
• Ability to work remotely. Candidate must live in the Minneapolis, MN, Omaha, NE, or Kansas City, MO area.
• Live within 30 miles of a major airport. This position requires a significant amount of travel.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Ability to communicate internally and externally across all levels of the organization.
• Good Microsoft office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and manage a team of chemical technicians. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail.
  
  

Pay: $70,000-$80,000/annually

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Manufacturing

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