Technician/Mechanic

ZipRecruiter; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading global printing press manufacturer as a Service Technician–Mechanic, where you'll travel to customer locations to perform repairs and maintenance on advanced printing equipment. This role emphasizes effective communication, safety, and quality service to ensure customer satisfaction. Be part of a dynamic team, working remotely with significant domestic travel opportunities.

Benefits

Vacation: 15 days/year

Holidays: Up to 11 days

Sick leave: 7 days

Medical, Dental, Vision, Life insurance

Flexible Spending Accounts

401(k) and Profit Sharing

Income protection plans

Long-Term Care

Years-of-Service Bonus

Educational Assistance

Qualifications

• Two years of experience in printing or industrial maintenance.
• Basic computer skills including email and word processing.
• Ability to read electrical schematics and mechanical CAD drawings.

Responsibilities

• Install, maintain, upgrade, troubleshoots and repair mechanical, pneumatic, and printing issues.
• Perform mechanical repairs and maintenance on Koenig & Bauer equipment.
• Provide excellent customer service during all interactions.

Skills

Mechanical repairs

Troubleshooting

Customer service

Using hand tools

Education

High School Diploma or GED

Technical certification in printing or industrial fields

Tools

Hand tools

Job description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day, including the US currency in your wallet and much of the packaging in your grocery stores and retail outlets.

With the broadest product portfolio in the industry, groundbreaking machines, and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination, and passion for mechanical and electrical engineering come together as we develop the printing world of tomorrow and exceed print expectations!

Location: Northeast Region. Qualified applicants from other areas may be considered. 100% Remote with nearly 100% domestic business travel

Reports to: Service Manager

Standard Schedule: Monday – Friday, with hours varying; flexibility to work weekends, early mornings, and some evenings required

FLSA Status: Non-Exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibilities: The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues on Koenig & Bauer printing presses. The technician interacts directly with customers, listening to their needs and asking probing questions to prepare for installations or service calls. Effective communication of technical information and resolutions to customers with varying technical knowledge is essential. The technician must develop action plans to address customer issues, emphasizing quality work (fix it right the first time), efficiency to minimize downtime, and cost control.

Essential Duties and Responsibilities:

• Perform mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites, including but not limited to adjustments on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, clamps, bladder replacements, crash repairs, cylinder replacements, etc.
• Install Koenig & Bauer equipment (40-inch and larger) and sub-supplier equipment, following blueprints from delivery to commissioning, including base units, inker placement, infeed, extension, delivery, and feeder installation; placement of pumps and cabinets.
• Conduct thorough audits on presses, inspecting components from the feeder to delivery, identifying worn or damaged parts, with a focus on safety. Prioritize repairs based on safety, quality, and production needs.
• Troubleshoot complex mechanical issues using documentation, internal resources, and research to identify root causes and necessary repairs.
• Develop and execute repair plans, including parts procurement, scheduling repairs with customers, coordinating with the Service Department for additional labor or specialized skills, and arranging for tools and parts.
• Provide excellent customer service during all interactions, including greeting, listening, informing, and updating customers throughout the service process.
• Complete all required documentation accurately and promptly, including parts used, work performed, time, and expenses.
• Follow all customer site policies, safety procedures, and use personal protective equipment as required.
• Perform other duties as needed based on business requirements.

Required Qualifications:

• High School Diploma or GED required; technical certification or post-secondary education in printing, industrial, or related fields preferred.
• Minimum of two years of related experience in printing, press manufacturing, industrial maintenance, or similar technical fields.
• Basic computer skills, including email, internet, word processing, and spreadsheets.

Knowledge, Skills, and Abilities:

• Experience with hand tools such as wrenches, ratchets, sockets, pliers, hammers, screwdrivers.
• Ability to read electrical schematics and mechanical CAD drawings.

Equal Opportunity Employment: Koenig & Bauer (US) is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected classes. For accommodations, contact HR at [e-mail] or call 469-532-8120.

Benefits include:

• Vacation: 15 days/year
• Holidays: Up to 11 days
• Sick leave: 7 days
• Medical, Dental, Vision, Life insurance
• Flexible Spending Accounts
• 401(k) and Profit Sharing
• Income protection plans
• Long-Term Care
• Years-of-Service Bonus
• Educational Assistance