Chemical Service Specialist, Metals - Ohio

Quaker Houghton; West Virginia; On-site; USD 52,000 - 70,000; Full time

Job summary

Quaker Houghton is seeking a Technical Service Specialist I to perform on-site testing, analysis, and preventive maintenance of customer fluid systems, ensuring quality, performance, and compliance with operational standards. You will collect process data and document results to support continuous improvement at each site.

Responsibilities include maintaining fluid and equipment conditions through top-ups and filtration, developing routine reports, training customer personnel on SOPs, supporting

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 1 year working in a manufacturing environment.

Responsibilities

• Conduct daily testing, monitoring, and documentation of fluid systems.
• Perform preventive maintenance and system adjustments to meet uptime targets.
• Identify, document, and implement process improvements or savings initiatives.
• Train customer personnel on SOPs for proper product use and system management.
• Support sales or technical surveys and assist in developing improvement proposals.
• Collaborate with internal teams and customer stakeholders to resolve issues within service levels.
• Maintain safety, environmental, and company policy compliance with accurate recordkeeping.
• Contribute to customer satisfaction and measurable operational value at customer sites.

Skills

Testing and data collection

Preventive maintenance

Customer training

Education

Bachelor's degree or equivalent

Job description

The Technical Service Specialist I is responsible for performing on-site testing, analysis, and maintenance of customer fluid systems to ensure quality, performance, and compliance with operational standards. The role collects and records process data, prepares routine reports, and maintains fluid and equipment conditions through top-ups, filtration, and preventive maintenance activities. This position identifies process improvements, supports cost-in-use reduction initiatives, and contributes to customer presentations highlighting savings and optimization opportunities.

Key responsibilities include:

• Conducting daily testing, monitoring, and documentation of fluid systems to maintain performance within specifications.
• Performing preventive maintenance and system adjustments to ensure uptime targets are met.
• Identifying, documenting, and implementing approved process improvements or savings initiatives.
• Training customer personnel on standard operating procedures for proper product use and system management.
• Supporting sales or technical surveys and assisting in developing proposals for system improvements.
• Collaborating with internal teams and customer stakeholders to resolve issues within defined service levels.
• Maintaining compliance with safety, environmental, and company policies while ensuring accurate recordkeeping and data integrity.
• The role contributes directly to customer satisfaction, continuous improvement, and delivery of measurable operational value at customer locations.

Qualifications:

• Bachelor's degree prefered OR equivalent work experience
• minimum 1 year working in manufacturing environment