Technical Service Specialist, AL

Quaker Houghton; Alabama; On-site; USD 65,000 - 90,000; Full time

Job summary

Quaker Houghton is seeking an on-site process optimization professional to support customer sites with daily product and process optimization. You will perform tests on process fluids, create and distribute routine reports, monitor inventories, and drive cost reductions through approved projects.

Expect travel to customer sites approximately 50% of the time. The role requires a Bachelor’s degree or 1 year of related industry experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor’s Degree preferred in Chemistry, Engineering, or any relevant business related area OR minimum of 1 year related industry experience.
• Customer focus – Dedicated to meeting customer expectations and requirements.
• Results driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Responsibilities

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

Skills

Customer focus

Results-driven

Independent work

Communication skills

English proficiency

MS Office proficiency

Education

Bachelor's degree or relevant 1 year experience

Job description

Position Summary

This position is self-directed on a day-to-day basis, and responsible for being on site at customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 50%.

Job Accountabilities

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

Education, Experience, Skills & Competencies

• Bachelor’s Degree preferred in Chemistry, Engineering, or any relevant business related area. OR minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.