Chef Concierge

Highgate; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Highgate, a leading hospitality management company, is seeking a Chef Concierge who will embody their brand and culture. This role involves providing exceptional guest service, anticipating needs, and ensuring memorable experiences at Park Lane New York. The candidate should be an effective communicator and possess attention to detail, making it a key position in enhancing guest relations.

Qualifications

• Preferred two years of experience in hospitality.
• High school diploma or equivalent required.

Responsibilities

• Effectively communicate with guests in a welcoming manner.
• Anticipate guests' needs and exceed expectations.
• Confirm reservations and make meaningful recommendations.

Skills

Communication

Adaptability

Reliability

Attention to detail

Proactivity

Education

High school diploma or equivalent

Job description

Join to apply for the Chef Concierge role at Highgate

6 days ago Be among the first 25 applicants

Join to apply for the Chef Concierge role at Highgate

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on

Central Park South – has been completely reimagined as a departure from its neighbors and serves as a

unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center,

Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610

rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined

indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art

equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.

Overview

UNEXPECTEDLY WONDERFUL AND UNIQUELY MEMORABLE, PARK LANE IS MY NEW YORK

Uniquely positioned along the Central Park South corridor, as an antithesis to the gilded, stodge of its classic luxury neighbors, Park Lane is the only place to rendezvous with New York’s eccentricities and be immersed in a vibrant convergence of people, textures, views, and experiences. Modern pleasure isn’t found in old and boring luxury, but the deviation from it.

As a concierge, you are essential to our business, brand, and culture. At Park Lane, we do the right thing, work hard, and have integrity in all we do. It’s a place where you can be you. We believe the best version of ourselves is the authentic one. Here, you can make a difference because we believe we can make a positive difference every day. Park Lane is a place to play well with others—we believe we will achieve more and be more by working together.

Responsibilities

• Must be able to effectively communicate verbally and written with all employees and guests in a welcoming, warm, and inviting manner.
• Must be flexible, understanding of change, and adaptable with each guest, situation, and request
• Must care for others, look out for teammates, and help whenever possible
• Reliability, on time, and can complete any work assigned
• Must be respectful, speak and act with a positive tone and intent with guests and all level of employees
• Must be honest, own up to mistakes, and tell the truth
• Is passionate and can enthusiastically represent our city, property, and team.
• Shares ideas for improvement
• Is proactive, anticipates needs, and exceeds the expectations of others
• Must be knowledgeable of the property, Central Park, and Park Lane’s people, products, and processes
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
• Must be able to maintain the confidentiality of information
• Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Be inviting with guests and all levels of team members; smile, welcome warmly, introduce yourself, look for cues and anticipate needs
• Confirm reservations for each guest
• Be personal, use names while creating conversations; make meaningful recommendations, and share stories through your extensive knowledge of the premises and nearby venues
• Make a difference; listen carefully and respond quickly to guests needs and requests; ensure to follow up and make it right as appropriate to each guest situation/complaint
• Be memorable; tell great stories. Must have an attention to detail. Invite our guests to return and offer them a fond farewell
• Understand guests’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Arrange events, excursions, transportation, etc. upon request from hotel guests
• Answer the phone and make reservations; take and distribute messages or mail and redirect calls
  
  

Qualifications

Education and Experience

• Two years of experience is preferred but not required
• High school diploma or equivalent required
  
  

Physical Requirements

• Long hours are sometimes required
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Highgate by 2x

Sign in to set job alerts for “Head Concierge” roles.

Chef Concierge - Director of Guest Relations - Conrad New York Downtown

Hospital Concierge-KP2 Pre/Post-Day Shift (35 Hours)

New York, NY $75,000.00-$85,000.00 4 months ago

New York, NY $70,000.00-$70,000.00 3 days ago

Concierge Primary Care - Physician - Associates in Internal Medicine - Manhattan, NY

New York, NY $250,000.00-$315,000.00 7 months ago

Concierge Primary Care - Physician - Associates in Internal Medicine - Manhattan, NY

New York, NY $250,000.00-$315,000.00 7 months ago

Newark, NJ $89,301.33-$114,816.00 1 month ago

New York City Metropolitan Area 3 weeks ago

New York City Metropolitan Area 9 hours ago

New York, NY $89,301.33-$114,816.00 1 month ago

New York, NY $62,400.00-$64,000.00 1 week ago

New York, NY $74,000.00-$78,000.00 5 days ago

Front Office Manager - Waldorf Astoria New York

New York, NY $70,000.00-$85,000.00 1 week ago

Assistant Front Office Manager - EVEN Hotel Midtown East

New York, NY $60,000.00-$68,000.00 1 week ago

New York, NY $64,350.00-$80,000.00 5 days ago

Concierge Family Medicine and Pediatrics - Physician - Hudson Yards - Manhattan, NY

New York, NY $275,000.00-$400,000.00 1 month ago

New York, NY $64,350.00-$66,000.00 1 week ago

Rooms Division Assistant Manager - Housekeeping

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.