Lead Concierge

Senior Lifestyle Corporation; Village of Briarcliff Manor (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance resident services and create a welcoming environment. This role involves greeting residents and visitors, ensuring safety through monitoring systems, and providing essential clerical support. With a focus on hospitality and teamwork, you will play a vital role in enriching the lives of those in the community. Join a team that values HEART—Hospitality, Excellence, Appreciation, Respect, and Teamwork—and enjoy a comprehensive benefits package, including health and retirement options. If you have a passion for service and a commitment to excellence, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Paid Time Off

Short-term Disability

Long-term Disability

DailyPay Access

Qualifications

• Prefer 3 months related experience in hospitality.
• Basic computer skills and office skills are required.

Responsibilities

• Greet residents and assist visitors and families.
• Monitor safety systems and maintain incident reports.
• Assist with administrative functions and maintain logs.

Skills

Verbal Communication

Written Communication

Office Skills

Basic Computer Skills

Education

High School Diploma

Job description

• Community Name: The Club at Briarcliff Manor
• Hourly Rate Minimum: $25.00
• Hourly Rate Maximum: $25.00

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This position is responsible for enhancing resident services and providing up-to-date information in a more efficient and timely manner as well as greeting residents and visitors, answering the telephone and responding to both routine inquiries and emergencies, relaying calls to the proper department and performs a variety of related clerical duties.

Job Description

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Ensure that incident reports, concern reports, and other appropriate communication have been completed.
• Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders.
• Receive packages, plants, prescription drugs, etc. and deliver/hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Inform supervisor of any resident issues or concerns.
• Make sure the lobby has fresh flowers and is appropriately appointed.
• Assist other departments with administrative functions.
• Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.

Qualifications

Years of Experience: prefer 3 months related experience
Type of Experience: Hospitality related
Technical Competencies: Basic computer skills
Skills and Ability:

• Experience in office skills, and with computer software.
• Proficient verbal and written communication skills.
• Ability to work as part of a team and handle multiple tasks safely and effectively.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.