Concierge/Travel Specialist

AMPM GROUP; New York (NY); Hybrid; USD 85,000; Full time

Job summary

An innovative firm is seeking a detail-oriented individual to join their dynamic team in the travel and concierge industry. This hybrid role requires flexibility, as you will be managing day-to-day operations while executing various bookings for clients, from dining to entertainment. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a commitment to exceptional customer service. If you're passionate about creating memorable experiences and have a network in the New York hospitality market, this opportunity is perfect for you.

Qualifications

• 3+ years experience in travel/concierge industry at a luxury level.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Manage day-to-day member services team operations.
• Execute bookings for restaurants, travel, and events.
• Build relationships with vendors and clients.

Skills

Excellent written and verbal communication skills

Detail-oriented

Strong critical thinking

Problem-solving abilities

Ability to multitask

Collaborative attitude

Proficient in Microsoft Excel

Knowledge of New York area

Strong networking skills

Ability to communicate in multiple languages

Tools

Salesforce

Google Docs

Job description

PLEASE READ BEFORE APPLYING. This is a salary exempt position and you must be ready to work when you are needed aside from your assigned schedule. There is no overtime. It's a hybrid position and you will be required to meet in the city. You will also be require to visit restaurants in the city throughout the week during on and off hours. Successful candidates must be detail orientated and committed to supporting the team in delivering quality service to clients. Candidate must be flexible and have a “do whatever it takes” mentality in the approach to work. You will need to cover nights and weekends, and expected to be available when needed. Schedules will change as well. Salary starts at $85k/year. Candidates should have at least 3 years experience in travel/concierge industry at a luxury level. Must be available to travel.

The candidate will manage the day to day of the member services team as well as execute bookings for restaurants, travel, nightlife, transportation, and theater reservations among others requests. Additionally, the individual will help maintain and grow vendor relationships around the world.

• Maintain a working knowledge of AMPMs wide range of lifestyle concierge services, which include dining and nightlife reservations, travel and itinerary planning, tickets and gift procurement, booking spa and wellness services, among other bookings.
• Book travel arrangements, including hotel reservations and transportation.
• Secure dinner reservations at New Yorks most coveted restaurants.
• Arrange premium tickets to in-demand shows, sporting events and concerts.
• Fulfill and manage client requests that are submitted through phone, email or mobile app.
• Introduce new clients to our services, via phone
• Build relationships with local restaurants and other business owners to establish and maintain our teams elite list of connections.
• Distribute and promote off-site events, perks and content provided through the concierge and creative teams.
• Administrative tasks such as data entry and report analyzation, upon request, in order to update and improve our processes.
• Respond in a timely manner to all guest request and problems.
• Ensure all issues are accurately reported and tracking in CRM
• Weekly management and planning meeting for each booking
• Update clients profile based on all feedback
• Design and confirm guest itinerary
• Negotiate the best deal for company and client
• Organize all guest service quotes and quotes for admin

SKILLS AND QUALIFICATIONS

• Excellent written and verbal communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Ability to multitask successfully
• Highly collaborative with a positive, go-getter attitude
• Comfortable working in a fast-paced, demanding startup environment
• Proficient in Microsoft Excel and PowerPoint
• Have an in-depth knowledge of New York and surrounding areas
• Polished appearance and positive demeanor
• Team-player and passion for customer service
• Ability to work flexible schedules, which may include evenings, weekends, or holidays
• Strong networking skills; existing contacts in the New York hospitality markets is a plus
• Experience with Salesforce and Google Docs are a plus
• Ability to communicate in multiple languages is an additional asset

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

AMPM is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Administrative

• Industries

  Hospitality, Travel Arrangements, and Airlines and Aviation

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