Cheese Dept Lead & Customer Experience Coach

Kroger Co.; Littleton (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement up to $21,000

Job summary

The Kroger Family of Companies is seeking a Cheese Department associate to create an outstanding customer experience and uphold safety and quality standards. You will assist management in achieving sales and profit goals while maintaining a safe, clean environment and delivering first-rate service.

Responsibilities include answering customer questions, learning product details, offering samples, informing about specials, coaching staff, and ensuring product quality and correct portions.

Qualifications

• Current food handlers permit once employed.
• Effective communication skills.
• Knowledge of basic math.
• High school diploma or equivalent.
• Retail experience.
• Second language: speaking, reading and/or writing.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.

Skills

Effective communication

Basic math

Education

High school diploma or equivalent

Job description

The Kroger Family of Companies is seeking a Cheese Department associate to create an outstanding customer experience and uphold safety and quality standards. You will assist management in achieving sales and profit goals while maintaining a safe, clean environment and delivering first-rate service.

Responsibilities include answering customer questions, learning product details, offering samples, informing about specials, coaching staff, and ensuring product quality and correct portions.