Checkout Experience Researcher: Uncover Deep User Insights

PayPal, Inc.; Austin, Northern (TX, KY); Hybrid; USD 145,000 - 215,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Health benefits

Job summary

PayPal is seeking a curious Staff Experience Researcher for the Checkout team in Austin, TX. You will uncover deep insights to inform end-to-end checkout experiences, leaning on survey research while applying a method-agnostic approach. Strong communication will help influence partners and stakeholders across the organization.

The role emphasizes research design, data-driven decisions, and collaboration with cross-functional teams to improve customer experience across the purchasing journey.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 7+ years relevant experience in market research, product strategy and/or marketing, both on the client/brand-side and vendor-side.
• Experience leading large-scale, vendor/partner-collaborative survey research programs.

Responsibilities

• Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance.
• Perform complex analysis using specialized product knowledge and advanced business expertise.
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis to meet business needs.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Skills

Research leadership

Survey research

Data analysis

Analytical tools (SPSS, Python, R, SAS

Education

Bachelor’s degree

Tools

SPSS

Python

R

SAS

Job description

PayPal is seeking a curious Staff Experience Researcher for the Checkout team in Austin, TX. You will uncover deep insights to inform end-to-end checkout experiences, leaning on survey research while applying a method-agnostic approach. Strong communication will help influence partners and stakeholders across the organization.

The role emphasizes research design, data-driven decisions, and collaboration with cross-functional teams to improve customer experience across the purchasing journey.