Staff Experience Researcher - Hybrid UX Insight Leader

PayPal; Austin (TX); Hybrid; USD 145,000 - 215,000; Full time

Job summary

PayPal is seeking a curious and empathetic Staff Experience Researcher for the Checkout team. You’ll uncover deep insights that inform user-centered experiences across a consumer’s end-to-end purchasing journey and influence partners and stakeholders.

This role leads surveys, applying a method-agnostic approach, and collaborates with product, design and engineering to translate findings into Checkout improvements for buyers and merchants.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Develop clear plans and priorities to gather insights and make data‑driven decisions to meet team performance

Skills

User research

Survey research

Data analysis

Stakeholder collaboration

Education

Bachelor's degree

Tools

SPSS

Python

R

SAS

Job description

PayPal is seeking a curious and empathetic Staff Experience Researcher for the Checkout team. You’ll uncover deep insights that inform user-centered experiences across a consumer’s end-to-end purchasing journey and influence partners and stakeholders.

This role leads surveys, applying a method-agnostic approach, and collaborates with product, design and engineering to translate findings into Checkout improvements for buyers and merchants.