Check-In Clerk - Halls Family Physicians

Summit Medical Group, P.L.L.C.; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Halls Family Physicians, a division of Summit Medical Group, is hiring a Check-in Clerk for the Knoxville, TN location. The role supports patient flow by greeting, registering, collecting copays, and routing messages to staff.

This is a full-time, on-site position with occasional late and Saturday clinics every six weeks. The ideal candidate has a High School Diploma or equivalent and at least six months to one year of medical office experience, with strong customer service and computer skills.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office experience preferred; 6 months required.
• Strong customer service and communication skills essential.
• Familiarity with scheduling, registration, and chart updates.

Responsibilities

• Greet and check-in patients; verify and update information in records.
• Process patient registration and collect copays and balances due.
• Route messages to appropriate staff; answer and screen calls.

Skills

Customer service

Registration

Phone etiquette

Scheduling

Data entry

Medical office procedures

Verbal communication

Education

High School Diploma or Equivalent

Tools

Medical office software

Job description

Check-In Clerk - Halls Family Physicians

• Posted on November 9, 2026

Locations

Showing 1 location

Knoxville, TN 37938, USA

• On-site
• Front Office
• Full-Time
• Requisition #: CHECK002639

Description

Halls Family Physicians, a division of Summit Medical Group, has an opening for a Check-in Clerk. The ideal candidate maintains interdepartmental work flow by answering and processing phone calls received, routing all messages to appropriate staff, processing patient's check in, scanning information into patient charts, prepares charts for next day's appointments and prints schedules as needed.

This is a Full-time opportunity / This position does require an occasional late clinic and a Saturday clinic every six weeks.

Late clinic is rotated every 6 days until 7:30p.m. Saturday 8:00a.m. to 12:00p.m. (every 6 weeks).

(List does not include all duties assigned)

• Greets patients and checks-in patients, verifies and updates necessary information in the medical records/database, performs all registration functions and collects copays and balances due as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate.
• Customer service oriented.
• Maintains computerized scheduling and follows office scheduling policies.
• Files charts and coordinates lab work as requested.
• Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Assists with charge entry, and /or coding issues, and other related work if requested.
• Knowledge of medical office procedures.
• Knowledge of spelling, grammar and punctuation needed to process patient information along with the ability to file materials correctly by alphabetic or numeric processes.
• Knowledge of computer systems and applications.

Education: High School Diploma, or equivalent, required.

Experience: One year of experience in a medical office setting is preferred six months is required.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 566 providers at 103 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 478,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.