Check-In Clerk

Clear Destination Inc.; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Dallas, TX is seeking a Check-In Clerk to support the auto auction check-in process.

You will verify vehicle information, assist with the check-in of arriving vehicles, and resolve discrepancies in collaboration with the lead check-in clerk. This role requires strong attention to detail, basic computer skills (Excel and auction software), and the ability to communicate clearly with drivers, sellers, and staff.

Qualifications

• Must have High School Diploma or GED.
• Experience in vehicle check-in, auction operations, or similar role preferred.
• Strong verbal and written communication in English.
• Ability to read VINs, mileage, and title information accurately.
• Proficiency with computer software including Excel and auction systems.

Responsibilities

• Begin the check-in process for arriving vehicles and maintain efficiency.
• Verify and record vehicle information (VIN, mileage, condition reports, titles).
• Inspect vehicles for damage or discrepancies and resolve them accordingly.
• Collaborate with drivers, sellers, and staff to resolve check-in issues.
• Ensure compliance with policies, procedures, and regulatory requirements during check-in.
• Maintain accurate records and documentation of vehicle check-ins.
• Communicate with sales, operations, and customer service to ensure smooth workflow.
• Handle customer inquiries with professional service during check-in.
• Perform additional duties as assigned.

Skills

Vehicle check-in

English proficiency

Supervisory skills

Organizational skills

MS Excel

Auction software

Education

High School Diploma or GED

Tools

Auction management systems

Excel

Database management

Job description

Job Summary:

The Check-In Clerk assists with the check-in process for the auto auction office. This role is responsible for ensuring the efficient check-in of vehicles and customers. The Check-In Clerk will work with the lead check-in clerk to start the check-in process, verify vehicle information, and resolve discrepancies or issues.

Accountabilities & Responsibilities:

• Begin the check-in process for vehicles arriving at the auto auction, ensuring efficiency and accuracy.
• Verify and record vehicle information, including VIN numbers, mileage, condition reports, and titles.
• Inspect vehicles upon arrival to identify any damage or discrepancies and resolve them appropriately.
• Collaborate with drivers, sellers, and auction staff to resolve any check-in issues or discrepancies.
• Ensure compliance with auction policies, procedures, and regulatory requirements during the check-in process.
• Maintain accurate and up-to-date records and documentation related to vehicle check-in.
• Communicate effectively with other departments, such as sales, operations, and customer service, to ensure smooth workflow and customer satisfaction.
• Handle customer inquiries and provide exceptional service during the check-in process.
• Perform additional duties as assigned.

Experience & Education:

• High School Diploma or GED required.
• 1+ years' experience in vehicle check-in, auction operations, or similar role within the automotive industry.

Knowledge & Skills:

• Ability to read, write, speak and understand English.
• Proven supervisory skills, with the ability to motivate and manage a team.
• Demonstrated organizational skills and attention to detail in maintaining accurate records and documentation.
• Proven experience using computer software and applications, including auction management systems, MS Office Suite (particularly Excel), and database management.
• Demonstrated communication skills, both verbal and written, with the ability to interact professionally with staff, customers, and external stakeholders.
• Knowledge of automotive terminology, VIN decoding, and condition assessment.
• Familiarity with auction procedures, documentation requirements, and compliance standards.
• Ability to work under pressure in a fast-paced and dynamic environment.
• Ability to work independently as well as collaboratively in a team environment.
• Must be able to work in traditional office conditions, including sitting for extended periods of time.
• Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.

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