Check-In Clerk

Colonial Group; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Colonial Group in Dallas is seeking a Check-In Clerk to support the auto auction check-in process. You will assist with verifying vehicle information, recording VINs, mileage, and condition reports, and resolving discrepancies to ensure accurate vehicle intake.

The role requires attention to detail, English language proficiency, and the ability to work under pressure in a fast-paced environment. Experience with auction systems and MS Office is preferred, with opportunities to collaborate across

Qualifications

• High School Diploma or GED required.
• 1+ years' experience in vehicle check-in, auction operations, or similar role within the automotive industry.
• Ability to read, write, speak and understand English.
• Experience using auction management systems and MS Office Suite (Excel).
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Begin the check-in process for vehicles arriving at the auto auction, ensuring efficiency and accuracy.
• Verify and record vehicle information, including VIN numbers, mileage, condition reports, and titles.
• Inspect vehicles upon arrival to identify any damage or discrepancies and resolve them appropriately.
• Collaborate with drivers, sellers, and auction staff to resolve check-in issues or discrepancies.
• Ensure compliance with auction policies, procedures, and regulatory requirements during the check-in process.
• Maintain accurate and up-to-date records and documentation related to vehicle check-in.
• Communicate with other departments to ensure smooth workflow and customer satisfaction.
• Handle customer inquiries and provide exceptional service during the check-in process.
• Perform additional duties as assigned.

Skills

English proficiency

Supervisory skills

Organizational skills

MS Excel

Communication skills

VIN decoding

Automotive terminology

Auction procedures

Recordkeeping

Teamwork

Education

High School Diploma or GED

Tools

Auction management systems

Database management

Job description

Job Summary:

The Check-In Clerk assists with the check-in process for the auto auction office. This role is responsible for ensuring the efficient check-in of vehicles and customers. The Check-In Clerk will work with the lead check-in clerk to start the check-in process, verify vehicle information, and resolve discrepancies or issues.

Accountabilities & Responsibilities:

• Begin the check-in process for vehicles arriving at the auto auction, ensuring efficiency and accuracy.

• Verify and record vehicle information, including VIN numbers, mileage, condition reports, and titles.

• Inspect vehicles upon arrival to identify any damage or discrepancies and resolve them appropriately.

• Collaborate with drivers, sellers, and auction staff to resolve any check-in issues or discrepancies.

• Ensure compliance with auction policies, procedures, and regulatory requirements during the check-in process.

• Maintain accurate and up-to-date records and documentation related to vehicle check-in.

• Communicate effectively with other departments, such as sales, operations, and customer service, to ensure smooth workflow and customer satisfaction.

• Handle customer inquiries and provide exceptional service during the check-in process.

• Perform additional duties as assigned.

Experience & Education:

• High School Diploma or GED required.

• 1+ years' experience in vehicle check-in, auction operations, or similar role within the automotive industry.

Knowledge & Skills:

• Ability to read, write, speak and understand English.

• Proven supervisory skills, with the ability to motivate and manage a team.

• Demonstrated organizational skills and attention to detail in maintaining accurate records and documentation.

• Proven experience using computer software and applications, including auction management systems, MS Office Suite (particularly Excel), and database management.

• Demonstrated communication skills, both verbal and written, with the ability to interact professionally with staff, customers, and external stakeholders.

• Knowledge of automotive terminology, VIN decoding, and condition assessment.

• Familiarity with auction procedures, documentation requirements, and compliance standards.

• Ability to work under pressure in a fast-paced and dynamic environment.

• Ability to work independently as well as collaboratively in a team environment.

• Must be able to work in traditional office conditions, including sitting for extended periods of time.

• Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.