Chat Support Specialist - Customer Care Pro

Sky Health Care Management; Fishers (IN); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat, messaging systems, and other digital channels. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience.

The role may be performed onsite in Fishers, Indiana or remotely from home. Ideal candidates have strong written communication, good typing speed, and the ability to multitask while maintaining a helpful, professional tone.

Qualifications

• High school diploma or equivalent.
• Strong written communication and reading comprehension.
• Good typing speed and attention to detail.
• Familiar with internet-based applications.
• Ability to multitask and handle multiple chats.
• Customer-focused with professional demeanor.
• Previous chat support experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Strong written communication

Typing speed

Multitasking

Time management

Customer focus

Problem solving

Patience and professionalism

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat, messaging systems, and other digital channels. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience.

The role may be performed onsite in Fishers, Indiana or remotely from home. Ideal candidates have strong written communication, good typing speed, and the ability to multitask while maintaining a helpful, professional tone.