Charter Services & Dispatch Coordinator

Join Delaware Schools Consortium; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Odyssey Charter School is seeking a Transportation Specialist to support charter services and daily transportation operations. The role focuses on developing charter business, coordinating contracts, and providing responsive dispatch support.

The ideal candidate is organized, service-oriented, and adept at managing multiple priorities to ensure safe, accurate, and efficient transportation. Responsibilities include scheduling, client relationship building, invoicing, reporting, and ensuring

Qualifications

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• At least two years of experience in transportation, dispatch, logistics, customer service, sales, school operations, or a related field.
• Strong organizational, communication, customer-service, and problem-solving skills.
• Ability to remain calm, exercise sound judgment, and respond effectively to changing operational needs.
• Proficiency with Microsoft Office, Google Workspace, and electronic recordkeeping systems; experience with routing or dispatch software preferred.
• Valid driver's license and reliable transportation required; school bus CDL and applicable endorsements preferred.

Responsibilities

• Develop charter opportunities, respond to inquiries, and maintain timely follow-up with prospective and existing clients.
• Build strong client relationships that support bookings, repeat business, and revenue growth.
• Coordinate charter contracts and service details from initial inquiry through completion.
• Partner with the marketing team to promote charter services and identify new opportunities.
• Develop and maintain transportation schedules, including charter, athletic, and extracurricular runs.
• Communicate schedule changes promptly to drivers, staff, clients, and other stakeholders.
• Maintain driver call logs, incident reports, sign-ups, and other dispatch documentation.
• Respond to transportation needs, prioritize urgent matters, and elevate concerns appropriately.
• Design and update routes in accordance with OCS procedures and operational needs.
• Prepare accurate invoices and maintain monthly charter activity and revenue reports.
• Maintain organized transportation records, spreadsheets, databases, and client information.
• Collect and review customer feedback to improve service quality and client retention.
• Provide timely updates and performance reports to transportation leadership.
• Collaborate with the Fleet Specialist to coordinate vehicle maintenance and service needs.
• Support compliance with applicable transportation and safety requirements.
• Maintain productive relationships with school departments to meet transportation needs.
• Provide occasional operational support outside regular business hours.

Skills

Organizational skills

Communication

Customer service

Problem solving

Calm under pressure

Multitasking

Team collaboration

Global citizenship

Education

High school diploma or equivalent

Associate degree or coursework preferred

CDL preferred

Tools

Microsoft Office

Google Workspace

Dispatch software

Electronic recordkeeping systems

Job description

Odyssey Charter School is seeking a Transportation Specialist to support charter services and daily transportation operations. The role focuses on developing charter business, coordinating contracts, and providing responsive dispatch support.

The ideal candidate is organized, service-oriented, and adept at managing multiple priorities to ensure safe, accurate, and efficient transportation. Responsibilities include scheduling, client relationship building, invoicing, reporting, and ensuring