Charlotte - FT Call Center Agent 1- November

American Red Cross; North Carolina; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts (HSA) & Flex.

11 paid holidays

Employee Assistance

Disability Insurance

Job summary

American Red Cross in North Carolina is seeking a Blood Donor Scheduler to coordinate donor appointments by phone, contact active or former donors, and help meet blood collection goals. You will work with donors and staff in a fast-paced environment while delivering compassionate service.

Responsibilities include scheduling, reminder calls, data entry and records maintenance, and providing excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Skills

Telephone

Customer service

Problem-solving

Verbal communication

Education

High school diploma or equivalent

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? You become a vital part of the world’s largest humanitarian network. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally.

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

• Sunday 11:30am- 8:30pm , Monday - Thursday 12pm- 8:30pm ( Friday & Saturday OFF)
• Tuesday, Wednesday, Thursday 10:30am - 8:30pm, Friday 10am - 6pm and Saturday 10am - 2pm ( Sunday & Monday OFF)

Shift Differential

You will be eligible to participate in an incentive plan based on annual individual and organization performance.

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

• Medical, Dental Vision plans
• ~ Health Spending Accounts & Flexible Spending Accounts
• ~Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• ~Employee Assistance
• ~ Disability and Insurance: Short + Long Term
• ~ Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.