Customer Care Coordinator II

American Red Cross; Chicago (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

PTO: Starting at 15 days/year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards

Job summary

American Red Cross is seeking a Customer Support Specialist to assist BioMed customers across phone, email, and web channels. The role involves data entry, scheduling, tele-recruitment, and maintaining accurate records in CRM systems.

You will provide excellent service, coordinate with internal teams and vendors, and help resolve inquiries while upholding confidentiality and quality standards. Training and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum one year of related customer service work experience.
• Advanced level of computer skill proficiency, including Word, Excel, databases, and MS Office tools.
• Experience with CRM systems preferred.

Responsibilities

• Support BioMed customers through multiple channels (phone, email, messaging).
• Database maintenance and data entry; direct mail and web support.
• Coordinate scheduling, appointments, and tele-recruitment; handle confidential information with discretion.
• Prepare reports and assist with internal communications; escalate issues as needed.
• Coordinate with internal/external audiences and vendors; respond to customer requests promptly.
• Receive nationwide customer communications and resolve issues to ensure satisfaction.

Skills

Customer service

Computer skills

CRM experience

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

MS Office

Excel

Job description

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good!

Where Your Career is a Force for Good!

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

What You Will Do:

Key Responsibilities:

• Support all BioMed customers through multiple channels - Including but not limited to -
• Database maintenance
• Direct mail
• Email
• Facebook
• Health History support
• Modifications/Data Entry
• Mobile App support
• Phone Calls
• Scheduling appointments
• Tele-recruitment
• Text
• Web support
• Operational support and administrative duties using one or multiple systems with little supervision
• Exercising confidentiality, independent discretion, and judgment.
• Prepare reports as requested
• Other tasks could include list generation, scheduling appointments, request donor card, and any other activities required to support our customers.
• Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
• Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to elevate and resolve issues quickly to ensure satisfaction.
• Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.

Personal Responsibilities

• Accountable for daily and weekly productivity.
• Attendance
• Quality Assurance
• Monthly Reviews
• Maintaining a professional work environment

Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday through Thursday or Tuesday through Saturday.

Training hours will be 9:00 am to 5:30 pm Central Standard Time, Monday - Friday for approximately 3 months.

*It is imperative that you are here during ALL necessary training.

Pay Information:

The salary range for this position is $17.50 - $18.00/hr.

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

WHAT YOU NEED TO SUCCEED:

Qualifications:

• High school diploma or equivalent required - Associate's or Bachelor's degree preferred.
• Minimum one year of related customer service work experience
• Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.
• Experience (CRM) Customer Relationship Management marketing organizations preferred.

BENEFITS FOR YOU:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights