Charlotte - FT Call Center Agent 1- November

American Red Cross; Charlotte (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross in Charlotte, NC is hiring a Blood Donor Scheduler to coordinate donor appointments by phone, maintain records, and support a seamless donor experience.

You will contact donors, schedule, remind, and work in a fast-paced, customer-focused team with comprehensive benefits and a strong mission to help communities.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service experience.
• Computer experience, customer service and problem-solving skills required.
• Effective verbal communication, able to work in a fast-paced environment.

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase donation frequency and donor numbers to meet goals.
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
• Interact in a positive, proactive, and customer-focused manner with internal and external customers.
• The aforementioned responsibilities describe the general nature of the work and are not exhaustive.

Skills

Customer service

Telephone work

Verbal communication

Problem solving

Education

High school diploma or equivalent

Job description

Joining the American Red Cross is like nothing else. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally.

Where Your Career is a Force for Good!

Key Responsibilities:

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.

• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals

• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.

• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience

• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times

• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Standard Schedule:

• Sunday 11:30am- 8:30pm , Monday - Thursday 12pm- 8:30pm ( Friday & Saturday OFF)

• or

• Tuesday, Wednesday, Thursday 10:30am - 8:30pm, Friday 10am - 6pm and Saturday 10am - 2pm ( Sunday & Monday OFF)

Pay Information:

• The salary range for this position starts at $16.00/ hr. + Shift Differential

• Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

• You will be eligible to participate in an incentive plan based on annual individual and organization performance.

Qualifications:

• High school diploma or equivalent required.

• Minimum one year of telephone and customer service or telemarketing experience required.

• Computer experience, excellent customer service and problem-solving skills required.

• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights