Charleston Visitor Experience Concierge

Explore Charleston; Charleston (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Explore Charleston is seeking a Visitor Experience Ambassador to greet visitors and provide courteous service, sharing accurate tourism information for the Charleston area in person, by phone, and online.

This part-time role supports multiple centers and front desk operations, with a focus on guest interaction and local knowledge. Strong English communication and cash-handling skills are essential, along with willingness to work 15 hours weekly including weekends.

Qualifications

• Excellent oral communication and grammar/spelling skills.
• Excellent customer service skills.
• Knowledge of computer systems and the Internet.
• Ability to operate cash register/data processing equipment.
• Knowledge of the Charleston area attractions and events.
• Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.

Responsibilities

• Serve visitors to all area visitor centers in a cordial, outgoing, professional manner.
• Serve visitors at The Best Friend Charleston Train Museum in a cordial, outgoing, professional manner.
• Serve visitors in the Marketplace and Coffeebar.
• Answer inbound calls requesting information about the Charleston area.
• Assist visitors electronically via live chat and Messenger in a courteous manner.
• Be knowledgeable about points of interest and events in the area.
• Keep the visit planning area clean and orderly.
• Visit area tours and attractions to stay current on visitor services.
• Be responsible and accurate with ticket/publication sales and counter duties.
• Supervisory staff may open/close and follow operating procedures.
• Submit requests for visitor information using Simpleview CRM.
• Record partner referrals using Simpleview CRM.
• Assist with proofreading Explore Charleston websites for errors.
• Submit weekly event suggestions for inclusion in Explore Charleston SOE.

Skills

Oral communication

Customer service

Computer systems

Cash register

Local attractions knowledge

Shift work

Tools

Simpleview CRM

Google Drive

Windows

Job description

Explore Charleston is seeking a Visitor Experience Ambassador to greet visitors and provide courteous service, sharing accurate tourism information for the Charleston area in person, by phone, and online.

This part-time role supports multiple centers and front desk operations, with a focus on guest interaction and local knowledge. Strong English communication and cash-handling skills are essential, along with willingness to work 15 hours weekly including weekends.