Charleston Store Manager

Emily McCarthy; Charleston (WV); On-site; USD 50,000 - 70,000; Full time

Job summary

Emily McCarthy is opening its Charleston location and seeks an experienced Store Manager to lead the team, deliver outstanding service, and drive sales performance. This hands-on role requires an active presence on the sales floor and a commitment to the GOLD Standard of hospitality, teamwork, and accountability.

Reporting to the Senior Retail Manager, you will recruit, train, and coach staff, manage scheduling and payroll, and partner with Operations to ensure a smooth opening and ongoing

Qualifications

• Minimum five years of retail leadership experience.
• Hands-on leadership style with coaching on the sales floor.
• Excellent coaching, communication, organizational, and problem-solving skills.
• Passion for personalized styling and exceptional hospitality.
• Ability to manage schedules, payroll, and store KPIs.
• Willingness to work weekends, holidays, and store events.

Responsibilities

• Lead and develop the Charleston store team.
• Deliver warm, personalized client experiences and uphold Gold Standard.
• Drive sales performance and monitor key metrics.
• Oversee daily store operations, inventory, and merchandising.
• Build relationships with local customers and community partners.
• Represent Emily McCarthy with professionalism and hospitality.

Skills

Retail leadership

Coaching

Communication

Customer service

Scheduling

Payroll management

Store operations

Education

Bachelor's degree

Job description

Store Manager, Charleston (Full-Time)About Emily McCarthy

Emily McCarthy is a lifestyle brand rooted in joyful design, thoughtful details, and meaningful celebration. Every collection inspires confidence through vibrant color, elevated style, and intentional craftsmanship.

Proudly designed and headquartered in Savannah, Georgia, Emily McCarthy is expanding with our first permanent retail location outside of Savannah, on King Street in Charleston. We’re looking for an experienced Store Manager to lead this new location, develop a strong team, and establish a welcoming destination for personalized styling and exceptional service.

About the Role

The Store Manager is responsible for the Charleston store’s team, customer experience, sales performance, and daily operations. As we open our doors and establish ourselves in the Charleston community, you’ll set clear expectations, build customer relationships, and create a culture of hospitality, accountability, and teamwork.

This is a hands-on leadership role requiring an active presence on the sales floor. You’ll lead by example, coach your team in real time, and ensure the store consistently reflects Emily McCarthy’s GOLD Standard.

Reporting to the Senior Retail Manager, you’ll work closely with the Operations Manager and corporate team to support a successful opening and continued store growth.

What you'll do

Lead & Develop the Team

• Recruit, hire, onboard, and train team members who reflect Emily McCarthy’s culture and values.


• Set clear expectations and provide consistent coaching, feedback, and performance management.


• Maintain an active presence on the sales floor, demonstrating personalized service, confident styling, and strong selling behaviors.


• Create schedules that align staffing with customer traffic, store needs, and payroll goals.


• Oversee attendance, timekeeping, and timely payroll approvals.


• Build a team culture rooted in professionalism, ownership, collaboration, and accountability.

Deliver an Exceptional Client Experience

• Ensure every customer receives a warm welcome and an elevated, personalized shopping experience.


• Uphold the Emily McCarthy GOLD Standard through thoughtful service, attention to detail, and consistent follow-through.


• Develop the team’s product knowledge, styling confidence, and ability to build meaningful customer relationships.


• Lead clienteling efforts, including personalized outreach, customer follow-up, and maintaining an engaged client base.


• Handle customer concerns with professionalism, sound judgment, and care.

Drive Store Performance

• Own store sales goals and coach the team toward individual and collective results.


• Monitor sales, conversion, average order value, and other key performance metrics to identify opportunities and take action.


• Communicate business trends, customer feedback, staffing needs, and store priorities to the Senior Retail Manager.


• Partner with Marketing and corporate leadership to execute collection launches, store events, and seasonal initiatives.


• Balance exceptional service with clear sales expectations and responsible expense management.

Oversee Daily Store Operations

• Ensure the store is consistently organized, well presented, and ready to welcome customers.


• Maintain visual merchandising standards and execute corporate merchandising direction.


• Partner with the Operations Manager on inventory accuracy, replenishment, transfers, fulfillment, and stockroom organization.


• Ensure opening and closing procedures, cash handling, and company policies are followed consistently.


• Address daily challenges promptly and communicate issues requiring additional support.


• Maintain a clean, safe, and professional environment for customers and employees.

Build Our Charleston Presence

• Represent Emily McCarthy with warmth, professionalism, and authenticity.


• Build relationships with local customers, businesses, and community organizations.


• Identify opportunities for partnerships and events that introduce new customers to the brand.


• Coordinate community initiatives with corporate leadership and Marketing, balancing outside engagement with the store’s daily leadership needs.

What We're Looking For

• At least five years of retail leadership experience, with demonstrated success managing a team and driving store performance.


• Strong coaching, communication, organizational, and problem‑solving skills.


• A hands-on leadership style and a willingness to be actively involved in daily store operations.


• A passion for personalized styling, exceptional hospitality, and building lasting customer relationships.


• Sound business judgment and experience managing schedules, payroll, and sales goals.


• The ability to set expectations, address challenges directly, and follow through consistently.


• Confidence working independently while remaining collaborative and receptive to feedback.


• Availability to work a full‑time retail schedule, including weekends, holidays, and store events.


• Bachelor’s degree preferred, or equivalent professional retail leadership experience.