Charleston Residential Service Technician

CPI Security; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

iPhone

iPad

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

Educational assistance

Weekend off alternate

Job summary

CPI Security seeks a Residential Service Technician in Charleston, SC to troubleshoot and maintain security systems, ensuring issues are resolved quickly and accurately. This hands-on role rewards problem solving and customer service with performance-based pay.

You’ll perform home walk-throughs to optimize configurations and demonstrate system operations to customers, while maintaining safety and professionalism throughout engagements.

Qualifications

• High school diploma or equivalent; technical training is a plus.
• Strong sales skills with mechanical aptitude for troubleshooting and repairs.
• Excellent communication, customer service, and a safety-first mindset.
• Professional appearance and demeanor; alarm or telecom experience is a bonus.

Responsibilities

• Service and maintain residential security systems, troubleshooting.
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection.
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations.
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently.

Skills

Sales skills

Mechanical aptitude

Communication

Safety mindset

Education

High school diploma or equivalent

Technical training

Tools

Alarm systems experience

Job description

Charleston, South Carolina, United States

We are seeking a Residential Service Technician in Charleston, SCto join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands‑on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.

What You’ll Do:

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

What We’re Looking For:

• High school diploma or equivalent; technical training is a plus
• Strong sales skills with mechanical aptitude for troubleshooting and repairs
• Excellent communication, customer service, and a safety-first mindset
• Professional appearance and demeanor; alarm or telecom experience is a bonus

What’s In It For You:

• $45,000 to $60,000 average annual earnings (hourly training pay and 100% uncapped commission after training)
• Opportunities for advancement and long-term career mobility
• Every other weekend off plus company‑provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)
• Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.