Charleston Residential Upgrade Technician

CPI Security; Charleston (SC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Aggressive pay with commissions

Fuel card provided

Company equipment provided

Paid training

401(k) match

Paid holidays & PTO

Job summary

CPI Security in Charleston, SC is seeking a Residential Upgrade Technician to service customers’ security systems and ensure accurate, timely issue resolution. This role blends hands-on installation with clear customer communication, driving satisfaction and long-term security outcomes.

You will perform home walkthroughs, configure systems, demonstrate operation, and meet performance goals. The position offers training, uncapped commissions, and comprehensive benefits.

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training is a plus.
• Strong up-selling and closing abilities.
• Schedule flexibility and weekend availability.

Responsibilities

• Upgrading residential security systems accurately and efficiently.
• Meeting or exceeding performance goals on a consistent basis.
• Performing home walkthroughs to determine optimal configurations and upsell opportunities.
• Keeping customers informed about the service process and potential wall drilling needs.
• Connecting in-home systems to the central monitoring system and demonstrating operation.
• Maintaining timely and accurate billing and payroll paperwork.
• Ensuring safety and preventing damage or loss of materials.

Skills

Sales skills

Customer service

Education

High School diploma or equivalent

Job description

We are looking for a Residential Upgrade Technicianwho will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner.This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What’s In It For You!

• Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities.CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-termdisabilityand life insurance options.
• Company paid holidays, floatingholidayand paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
• Birthday and Work Anniversary Rewards.

Responsibilities

• Upgrading residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up-selling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

CPIprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws..