Charleston New Construction Technician

CPI Security; South Carolina; On-site; USD 48,000 - 82,000; Full time

Benefits offered by this job

Rolex watch at 10 years of service

Company equipment provided (iPhone, iP

Paid training

401(k) plan with company match

Paid holidays & PTO

Education assistance

Job summary

CPI Security is seeking a New Construction Security Installation Technician to install residential security systems and identify additional needs for customers. You will work closely with homeowners to ensure a flawless start-to-finish installation and demonstrate the system’s capabilities.

Responsibilities include conducting initial home walkthroughs for optimal configurations, upselling where appropriate, and maintaining safety and professionalism throughout the project lifecycle.

Qualifications

• Ability to upsell and close opportunities with customers
• Strong customer service focus and interpersonal skills
• Proven sales skills with track record of meeting targets
• Mechanical aptitude for installation and troubleshooting
• Commitment to safety and quality workmanship
• Able to work independently and in a team
• Professional appearance and demeanor at all times

Responsibilities

• Install new construction residential security systems accurately and efficiently
• Meet or exceed performance goals consistently
• Perform initial home walkthrough to determine optimal system configuration and upsell opportunities
• Keep customer informed about installation steps and any drilling or wiring needs
• Design a system that meets customer needs through needs analysis
• Connect in-home system to central monitoring, activate and demonstrate to customer
• Submit billing and payroll paperwork timely and accurately
• Maintain safety and avoid injury or property damage
• Provide exceptional customer service at all times
• Consult with management on issues or concerns
• Clean up work area after installation
• Maintain company equipment and inventory
• Maintain professional appearance and demeanor at all times

Skills

Upselling

Customer service

Sales skills

Mechanical aptitude

Safety awareness

Teamwork

Professional appearance

Education

High School diploma or equivalent

Job description

As a New Construction Security Installation Technician , you will often be the first point of contact between CPI and our customers. In addition to providing quality installation services, you will establish rapport with customers and use your expertise to identify opportunities to add products and services to their security system. Above all, you will ensure complete customer satisfaction with both their new system and the installation process.

What's In It For You!

• Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iphone, ipad)...BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities.CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-termdisabilityand life insurance options.
• Company paid holidays, floatingholidayand paid time off (PTO).
• 401(k) plan with competitive company match.
• Education assistance - we encourage & support our employees who want to improve their skills and further their education for advancement.
• Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!

Responsibilities

• Installing new construction residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing initial walkthrough of home to determine the optimal system configuration, and to identify upselling opportunities
• Keeping the customer informed at all times of what the installation process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Performing needs analysis with customers and designing a system that meets those needs
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly following installation
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong upselling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekend
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Cable installation, telecom, or low voltage environment experience, a plus